Bell & Valet Services Guest Experience Manager

The Guest Experience Manager- Bell and Valet Services will lead a team of hourly Cast Members who provide excellent Guest Service to guests staying or visiting the Hotels of Disneyland Resort. The Front of House team ensures a seamless arrival and departure experience for all guests from valet parking to bell services/luggage delivery.

You will report to the Manager- Guest Services Bell/Valet

You Will:

• Ensure Disney Standards are met by all Cast Members
• Lead the Bell & Valet Services team to achieve results in service scores for the arrival experience
• Uphold the five keys Disney Basics
• Ensure a safe and inclusive working environment
• Mentor Cast Members to provide excellent results in Guest Service
• Ensure staffing levels are appropriate for the daily operation
• Identify opportunities to improve the guest and Cast experience

You Will Have:

• 1-2 years of Resort or Hospitality managerial experience in a union environment including Bell/ Valet, Front Desk or equivalent
• Prior leadership experience with the ability to function in a team environment. Hold self and others accountable, and the ability use partnership and networking skills to resolve problems.
• Experience leading a multicultural team and experience developing others
• Experience partnering with fellow Cast Members to move the operation forward to the next level of excellence.
• Experience understanding the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs, etc.)
• Demonstrated skills to inspire and effect change
• Demonstrated skills to see responsibilities through to completion
• Maintain positivity and a cast focus to engage and develop a diverse, multilingual team.
• Proficient in basic computer functions to operate in a Windows environment and adapt to new technology
• Availability to work a flexible work schedule, including weekends, variable shifts and holidays
• Valid California Driver's License

Preferred Qualifications:

• Prior hotel Bell Services/ Valet Experience
• Disney Hotel leadership experience
• Previous experience with Opera Property Management System
• Experience in a Forbes rated hotel or equivalent
• Multilingual skills

Required Education

• High School Diploma or equivalent

Preferred Education

• Bachelor's degree

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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The hiring range for this position in California is $57,810 to $77,550 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.