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The Walt Disney Company: Be Part of the Story

Be Part of the Story

BI Application Support Engineer (Solutions Engineer)

応募後で応募 Job ID 890691BR 勤務地-都市 ブリストル, コネチカット州, アメリカ合衆国; バーバンク, カリフォルニア州, アメリカ合衆国 勤務地-国 Disney Media & Entertainment Distribution 掲載日 Dec. 06, 2021


Disney’s Media & Entertainment Distribution (DMED) division is a newly formed technology epicenter, which combines Disney’s tradition of bold innovation and creativity to deliver compelling content to hundreds of millions of people all around the world. Comprised of Disney’s media businesses and the Company’s various streaming services, the DMED segment aligns technology, content, and distribution platforms to expand the Company’s global footprint and deliver world-class, personalized entertainment experiences to consumers around the world. Our employees are leading, creating, innovating, and making bold moves in unexpected directions that redefine not just what a mass media entertainment company does, but what it can do.

Within DMED, the Advertising Platforms team is responsible for creating and scaling innovative global advertising solutions by building mission-critical tools and workflows to support digital & linear ad sales, traffic, marketing and parts of broadcast operations. Being part of the DMED team is a once-in-a-career opportunity to be part of what is next.

Using the latest technologies, the Support Engineer will work to support and enhance BI reporting capabilities and the Enterprise Data Warehouse. As an integral member of the BI initiative for the Ad Sales Platform, you will support and administrate reporting platforms such as MicroStrategy and BusinessObjects. You will also utilize data integration tools such as Tidal Workload Automation, SAP Data Services and Kalido DIW to deliver Operations Support for the Ad Sales BI initiative. You will collaborate with architects, engineers (Analytics & Data), the DBA team, the QA team and the scrum team to deliver support through an Agile philosophy.
We are looking for a creative and talented individual who can help to deliver solutions for business-critical applications with little to no oversight from the management team. They should be able to provide support to the Development Teams in all aspects of the development and release cycles.


  • The Support Engineer will work with multiple tools, ensuring BI reporting and data are continuously available and delivered in a timely manner to the Linear Ad Sales business unit.
  • Provide on-call support for the Production environment during off-hours and on weekends.
  • Monitor batch loads in multiple environments. Identify issues and work with the Development and other support teams to resolve them.
  • Create analytics and other reporting to highlight performance issues.
  • Help administrate, provision, and troubleshoot our BI applications including MicroStrategy cloud environment and BusinessObjects
  • Maintain servers (patching and building) for Tidal Workload Automation, SAP Data Services and Kalido DIW.
  • Learn our processes and standards and ensure that the Development teams follow those standards.
  • Embrace the DevOps mentality to build, deploy and support applications in cloud with minimal help from other teams.
  • Manage security and compliance in multiple environments and identify areas not meeting company standards.
  • Work on establishing and organizing the Release process. Coordinating with all parties and understanding everything that goes into making for a successful release of database components and reports.
  • Monitor BI tickets and route to appropriate group for resolution.
  • Provide timely quarterly audit information to both the internal compliance team as well as the external auditors.


  • 3+ years of experience working in a Support or Development role.
  • Experience with MicroStrategy, BusinessObjects
  • Experience with ETL and other data integration tools such as SAP Data Services, Kalido or Tidal Workload Automation.
  • Experience with Python Programming language.
  • Experience with PL/SQL.
  • Self-motivated independent thinker and collaborative team member.
  • Implement Industry Standards /Best Practices.
  • Excellent analytical and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Experience in using Gitlab is a plus.
  • Able to work on multiple issues and multiple environments simultaneously.


  • Experience with Kalido
  • Experience with Tableau
  • Experience with AWS, Kafka, Snowflake, Airflow or other cloud technologies


  • Bachelors degree or better in Computer Science or a related technical field or equivalent job experience.

Disney Media & Entertainment Distribution について:

Disney Media & Entertainment Distribution (DMED)は、国際的な事業部門とさまざまな消費者向けストリーミングサービスで構成されており、テクノロジー、メディア配信、広告販売を単一の事業セグメントに統括し、世界中の消費者一人ひとりに応じたエンターテインメント体験を創出・配信しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Streaming Technology LLC, のポジションであり、 Disney Media & Entertainment Distributionという事業区分に含まれます。

Disney Streaming Technology LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。

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