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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Case Advocate - Restrictions and Accommodations (PH)

応募後で応募 Job ID 957458BR 勤務地-都市 オーランド, フロリダ州, アメリカ合衆国 / Lake Buena Vista, フロリダ州, アメリカ合衆国 / アナハイム, カリフォルニア州, アメリカ合衆国 勤務地-国 Disney Parks, Experiences and Products 掲載日 Apr. 05, 2022 柔軟な働き方の種類 ハイブリッド

- この職務はハイブリッドで、従業員は勤務時間の一部を会社の指定した場所で勤務し、残りの時間をリモートで勤務します。


“It takes people to make the dream a reality.” Walt was on to something when he said that, and it continues to ring true today. No matter the stage in your career, being a part of Walt Disney Parks & Resorts means being a part of a team where you help bring innovation to life through unsurpassed products, services and most importantly remarkable experiences. As a Cast Member you are the steward and connection to our legacy and the backbone of our thriving innovations. Join our team and watch your dreams come true.

Job Summary/Purpose of Position:
The Employee Relations Manager –Case Advocate is responsible for the following:
  • Creating & implementing company-wide strategies to enable decisions that are consistent with Company policies, values & culture.
  • Enhancing the Employee Experience by engaging with employees and leaders at critical moments in the life cycle of the employment relationship such as Accommodations (medical, religious, critical life moments), Crisis Management, employee engagement, etc. Integrating key partners across the Walt Disney Company to drive solutions that promote employee engagement and business results.
  • Cultivate a strong client oriented service rapport with leaders at all levels, HR Business Partner teams, and other internal partners, that is based on a high level of collaboration and inclusion, to drive solutions that promote employee engagement and business results.
  • This position is part of the Disney Parks, Experiences, and Products Human Resources/Diversity & Inclusion (HR/DI) organization and could be located in Orlando, FL or Anaheim, CA.


  • Initiate a proactive, strategic approach to employee relations by identifying and analyzing Accommodations and Critical Life Moments data/metrics for themes, trends, and root cause identification. Share findings with executives, HR Business Partners and key partners to develop and deliver an integrated plan that links to organization and people strategies, helping to advance the deliverables and priorities of the company.
  • Conduct timely, objective and thorough interactive conversations with employees and site walks with leadership to identify medical, religious and gender identity accommodation needs and propose reasonable accommodations while balancing the needs of the individual, the business requirements and all legal requirements.
  • Promote employee advocacy by engaging with employees and leadership across the Disney Parks, Experiences, & Products organization.
  • Communicate the accommodation, return to work plan, and method for monitoring for effectiveness.
  • Assess risk associated with the interactive process, including the Company’s inability to accommodate a restriction or recast existing employees.
  • Promote knowledge and understanding for leaders and employees in regard to the Americans with Disabilities Act Amendments Act, Family and Medical Leave Act and other compliance issues; through coaching, education, presentations and training.
  • Administratively document the accurate accounts of interaction process for the timely memorialization of the notes and supporting documents into the case management system.


  • Minimum 3-years of strong influential leadership experience or in a professional level role
  • Critical thinker, with demonstrated experience translating strategic goals/concepts into action plans and implementing initiatives at an operational level.
  • Ability to analyze data, trends, and insights to identify the root cause of the event and translate into actionable solutions.
  • Ability to manage competing, high-priority demands; prioritizing workload, managing projects and multiple responsibilities against strict deadlines.
  • Ability to work independently in a fast-paced environment and be part of a team environment while developing highly effective and valued professional relationships with peers, colleagues, and cross functional teams.
  • Demonstrated experience in consulting and/or delivering diversity and inclusion recommendations and solutions.
  • Strong written and verbal communication skills with the ability to influence and communicate effectively at all levels of the organization.
  • Strong consultative skills (client service orientation, conflict resolution, analysis/synthesis of information, negotiation, etc.) with proven track record of integrating partners to accomplish objectives. • Highly collaborative, confident, and comfortable with all levels of the organization.
  • Strong presentation skills; must be able to confidently make recommendations to senior business leaders or HR/DI partners for improved employee relations and business results based on data and findings
  • Demonstrated knowledge of and experience with the application of ADAAA & FMLA


  • Bachelor's Degree or relevant experience
  • Medical / Workers’ Compensation knowledge
  • Experience in administration of Collective Bargaining Agreements
  • Multilingual speaking/writing strongly preferred
  • Previous work experience with a multi-state employer
  • Background in disability management and/or CPDM

Disney Parks, Experiences and Products について:

Disney Parks, Experiences and Products部門は、テーマパークやリゾートをはじめ、クルーズやバケーションなどの体験、トイやアパレル、書籍、ゲームなどのあらゆる商品を通じて、ディズニーのストーリーやキャラクター、フランチャイズに生命を吹き込むビジネスとしてグローバルに展開されています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Disney Parks, Experiences and Productsでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。





  • 人事, オーランド, フロリダ州, アメリカ合衆国削除
  • 人事, Lake Buena Vista, フロリダ州, アメリカ合衆国削除
  • 人事, アナハイム, カリフォルニア州, アメリカ合衆国削除