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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Content Designer/UX Writer

応募後で応募 Job ID 933563BR 勤務地-都市 サンタモニカ, カリフォルニア州, アメリカ合衆国 勤務地-国 Disney Streaming 掲載日 May 10, 2022 柔軟な働き方の種類 ハイブリッド

- この職務はハイブリッドで、従業員は勤務時間の一部を会社の指定した場所で勤務し、残りの時間をリモートで勤務します。


The combined Disney Streaming and Hulu Viewer Experience (VX, or Customer Support) organization is seeking a Content Designer/UX Writer who will be an integral addition to our Self-Service Content & Engagement team.

As a Content Designer, you will be responsible for designing UX content for all our self-service support channels across Hulu, Disney+, ESPN+ and Star+. You'll leverage data, research, and empathy to drive content solutions and decisions that help build a best-in-class self-service experience. You’ll also lead the global UX copy review and approval process, working with stakeholders around the world to ensure all content is accurate and representative of brand guidelines and cultural nuances. On the day-to-day, you’ll collaborate with a strong group of product managers, product designers, content strategists, and localization specialists to create the most intuitive and useful content for users of our help centers, community forums, and more.

The ideal candidate for this role is an expert wordsmith with a background in UX content design and customer support. You’re meticulous about the smallest of details while knowing how to prioritize time investments, and you have deep empathy for anyone who just wants to unwind with some trouble-free TV time. This is a versatile, fast-paced position, so agility and strong collaboration skills are a must.


  • Design and optimize clear and concise UX copy that helps users navigate our self-service channels all over the world
  • Drive the content design process for new help center features, partnering closely with product stakeholders to bring the experience to life
  • Partner with the localization team to understand regional best practices and cultural nuances
  • Analyze data that demonstrates user goals on our platforms in order to improve existing content and anticipate future needs
  • Drive the review and approval of all UX content, establishing strong relationships with stakeholders in legal, marketing, and corp comms
  • Manage a large volume of UX strings across multiple brands and geographies, uploading and QAing content on tight deadlines
  • Occasionally write app release notes and error code messaging for in-app product experiences that lead users to self-serve
  • Document UX content standards and style guides for our self-service channels, collaborating regularly with the Product Design team to adopt holistic best practices across content types and brands


  • 3+ years of digital content creation or copywriting experience; 2+ years of experience as a UX writer or product-focused content designer
  • Excellent writing and editing skills with the ability to write in different styles and tones on behalf of a brand
  • Understanding of SEO principles and working knowledge of Google Search Console/Google Analytics
  • A data-driven mindset with experience leveraging quantitative and qualitative data to analyze content
  • Strong technical acumen with experience working efficiently across multiple tools and/or content management systems
  • Strong collaboration and interpersonal skills with the ability to adjust communication style by audience
  • Strong organizational and project management skills with the ability to balance multiple tasks in a fast-paced environment


  • Experience with global content management and localization
  • 1 year of experience writing customer support content
  • Experience with ServiceNow


  • Bachelor’s Degree from an accredited 4-year college or university

Disney Streaming について:

Disney Media&Entertainment Distribution (DMED)は、国際的な事業部門とさまざまな消費者向けストリーミングサービスで構成されており、テクノロジー、メディア配信、広告販売を単一の事業セグメントに統括し、世界中の消費者一人ひとりに応じたエンターテインメント体験を創出・配信しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

このポジションは Disney Streaming Services LLC という事業部門の一つである Disney Streamingでのお仕事です。

Disney Streaming Services LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。





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