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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Director, Retail Operations North America and EMEA

応募後で応募 Job ID 860460BR 勤務地-都市 キシミー, フロリダ州, アメリカ合衆国 勤務地-国 Parks, Experiences and Products 掲載日 Oct. 17, 2021


We have an exciting opportunity for an innovative and results driven retail operations executive to serve as Director, Retail Operations of the Disney Stores Outlet and Flagship Brick-and-Mortar locations across North America/EMEA. This role will provide vision, strategic leadership and commercial direction with overall accountability for managing the bricks operations in addition to responsibility for creating in-store retail programs that maximize sales by leveraging all elements of the retail experience. This includes execution of marketing initiatives and campaigns to ensure in-store visual merchandising, experiences, events and creative are aligned in exceeding guest expectations. This role will be based in Orlando, Florida.


  • Lead, coach and motivate a team of salaried leaders and hourly Cast Members to meet and exceed revenue, Guest, and Cast satisfaction goals in both Outlet and Flagship Brick-and-Mortar locations across the US and Europe
  • Oversee and manage all financial aspects of the business including revenue generation, cost containment and resource optimization
  • Leverage metrics and operational indicators to measure, motivate and enhance performance while calibrating levels of Guest Service, Cast Member Engagement and Leadership Development across multiple regions
  • Attract and retain diverse top talent; develop high performing teams and provide transparent and direct feedback in order to hold all accountable to achieving Company goals.
  • Manage successful relationships with Home Base departments, identifying opportunities and making recommendations for improvement, to maximize the service to stores and increase productivity
  • Demonstrated ability to think conceptually and creatively
  • Act as the voice of the Disney Store Guest and Cast and identify ways to engage with both the internal and external Guest to determine needs


  • Minimum of 10 years hands on senior retail operations and sales leadership experience
  • Demonstrated strength in leadership skills with the ability to define a clear vision and to motivate teams to achieve goals
  • Proven record of savvy business judgment along with the mental agility, curiosity and flexibility required in a dynamic, fast paced and constantly changing environment
  • Demonstrated ability to build and foster relationships with cross functional partners and operate successfully in a matrixed environment
  • Established ability to lead in a collaborative style as well as communicate in an engaging and impactful manner
  • Passion and commitment to diversity and inclusion including inviting diverse perspectives and thinking styles, fostering and inclusive environment and supporting workforce diversity
  • Proven ability to create and translate strategies into specific priorities, objectives and action plans
  • Demonstrated ability to create a culture that encourages creative thinking, the exchange of ideas and the ability to problem solve quickly
  • International & Domestic Travel Required across NA/EMEA markets

Parks, Experiences and Products について:

Parks, Experiences and Products部門は、テーマパークやリゾートをはじめ、クルーズやバケーションなどの体験、トイやアパレル、書籍、ゲームなどのあらゆる商品を通じて、ディズニーのストーリーやキャラクター、フランチャイズに生命を吹き込むビジネスとしてグローバルに展開されています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Merchandise Sourcing & Distribution, LLC, のポジションであり、 Parks, Experiences and Productsという事業区分に含まれます。

Disney Merchandise Sourcing & Distribution, LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。

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  • 商品企画・開発, キシミー, フロリダ州, アメリカ合衆国削除