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Be Part of the Story

Disney Store: Lead Cast Member - Dublin

応募後で応募 求人コード 812380BR 勤務地-都市 ダブリン, レンスター, アイルランド 勤務地-国 Disney Store 掲載日 Jun. 10, 2021


The Lead Cast Member is part of the management team, and supports the store management team to drive the store’s performance. The Lead Cast Member represents the Disney brand, and engages Guests in magical experiences throughout the Store. Their standards are consistently high and they set the example for exceptional Guest Service. They are a mentor and a role model for Cast Members and work with the rest of the management team to create a high energy work environment, to drive the company’s initiatives and to achieve its goals.


  • Takes responsibility for company Visual Merchandising standards, to ensure the presentation of Stage, Backstage and Window Displays is outstanding
  • Leads and monitors Cast execution of Visual Merchandising standards using guidelines provided in delivery, markdowns, recovery and replenishment, and Stage moves, including checking correct POS
  • Teaches and guides Cast Members to ensure Disney Visual Merchandising standards are constantly achieved
  • Drives positive results in key performance indicators including sales, conversion, Average Guest Spend, Units Per Transaction, and Magic Touch and able to explain these KPIs to cast members
  • Drives Cast Members to achieve KPIs, such as GoWiths, through games and activities
  • Sets priorities and manages time effectively and efficiently
  • Able to stage manage, lead, and coach Cast Members to provide great Guest Service and prioritise tasks to achieve sales results
  • Represents the Disney Brand, leading by example to provide Guests with Magical Experiences
  • Mentors, trains and coaches Cast Members to develop their ability to provide Magical Service
  • Actively approaches guests in a warm and friendly manner, listens and asks questions to identify and meet Guests’ needs
  • Coaches Cast Members to identify opportunities to surprise and delight Guests of all ages using Disney product knowledge and Storytelling
  • Keeps up to date with Disney Knowledge through use of store tools and resources, encourages team to do the same, and builds team knowledge through effective training
  • Tailors approach to each Guest, and learns quickly when facing new requests or challenges. Uses information to find solutions remembering the Most Important Policy and to always put the Guest first
  • Plan, manage and monitor effectiveness of scripted and non-scripted events for Guests in both one-on-one and group settings
  • Drives the performance of the team to achieve and improve Magic Touch (Mystery Shop) results
  • Assists Store Management team to ensure Store’s total compliance to Disney Policies, Store Operating Procedures and local employment law (including Health and Safety Procedures, Loss Prevention, and cash handling)
  • Ensures integrity of the brand by monitoring and maintaining Disney Store grooming guidelines and standards of behavior
  • Champions Disney sponsored events that integrate the Disney brand into the local community (Volunt’EARs) initiatives that give back and have a positive impact
  • Processes delivery in a fast and accurate manner following all guidelines and achieving process goals
  • Achieves shrinkage results and ensures accuracy when completing Stock Inventory Counts and tasks
  • Responsible for implementing a consistently high standard of Administration
  • Able to assume key holder responsibilities observing Disney policies and procedures
  • In certain Stores, it may be a requirement to be first aid trained, to comply with regulations


  • Passionate and knowledgeable about Disney and sharing facts and stories
  • Enthusiastic about providing customer service to guests of all ages
  • Warm, approachable and able to communicate well with Guests and team
  • Able to work well within a management team to achieve results (experience of responsible role within a management team desirable)
  • Retail management or supervisor experience preferred
  • Basic business acumen (a basic understanding of what impacts commercial results in retail)
  • Excellent organisation and prioritisation skills
  • Experience of training or guiding other team members
  • Able to entertain Guests of all ages, especially children
  • Highly Professional appearance
  • Attention to detail and accurate with administration


Good standard basic education including maths and English

Additional responsibilities and duties will be assigned based on the needs of the business.


Disney Store について:


The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Consumer Products, Inc., のポジションであり、 Disney Storeという事業区分に含まれます。

応募 後で応募




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