Disney Store: Loss Prevention Cast Member

仕事内容:

職責／担当・主要業務:

• Bags, Pockets and lockers searched without prejudice in a professional manner with Cast member’s knowledge to meet TDS Procedures
• Identifies any issues ensuring a safe working environment to prevent injury to self, colleagues and Guests throughout all areas of the store
• Attends court on behalf of the company as required
• Achieves shrinkage financial goals, as agreed, through appropriate actions, controls and use of Guest service behaviours
• The store is at all times a safe and secure environment for Guests, Cast Members and visitors
• liaises with local police/town link schemes to ensure a good working relationship is maintained at all times

• Operates in a diplomatic and tactful manner when dealing with incidents and ensure that at all times TDS Procedures are followed
• Assists Store Manager with induction training of all new Cast Members in all areas relevant to Loss Prevention
• Delivers targeted training and coaching sessions with Cast Members to raise awareness and tackle the root causes of shrinkage within the store
• Ensures that all Cast Members are aware of the correct and safe usage of relevant security equipment

• Accurate and legible reports are recorded on the intranet Loss Prevention Field Report function
• Communicates to Manager, Cast Members and Guests clearly and with confidence
• Communicates regularly with Loss Prevention Representative
• Leads by example in relation to grooming guidelines Asks for help, advice and procedural clarification when required
• Reviews TDS Loss Prevention SOP’s and makes recommendations for improvements to Loss Prevention Department
• Any relevant issues are communicated to manager without prejudice

必須要件:

• Minimum level of one year’s loss prevention/security experience within a retail environment
• Experience of training personnel in security and Loss Prevention processes
• Has a thorough understanding of security procedures, regulations and practices
• Has an understanding of basic Health and Safety practices and procedures
• Strong communication skills, both written and verbal
• Is able to work without supervision and be approachable
• Ability to operate in a methodical, pragmatic manner

望ましい経験／スキル:

• High performance standards and expectations
• High levels of self-motivation and initiative
• Listens and asks questions to ensure understanding
• Conveys information in a timely manner
• Analyses issues and takes effective.