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Dispatcher GSCC Full-Time

応募 後で応募 Job ID 10102810 勤務地-都市 バーバンク, カリフォルニア州, アメリカ合衆国 勤務地-国 The Walt Disney Company (Corporate) 掲載日 2024/10/21

仕事内容:

Dispatcher Global Security Control Center

Would you like to be part of the team that helps protect the magic at The Walt Disney Company? At Disney, we are storytellers. We make the impossible possible by pushing the envelope to bring stories to life through our movies, products, theme parks & resorts, and media networks.

As a Global Security Control Center (GSCC) Dispatcher, you share the responsibility for communicating and executing strategies regarding the safety, security, and protection of all Disney personnel, business operations, assets, and our brands. You will also need to calmly relay information in a crisis event to ensure effective communication and coordinate the right resources in place to mitigate any impact to the Company.

About Your Future Team:

The GSCC is responsible for supporting emergency and non-emergency events, researching global affairs, call mitigation, event dispatching, and 24/7 event-driven notification services. During emergencies, the GSCC directs and coordinates support by aiding essential operational services, notification warnings of potential risks, distribution of employee information, and serving as the main communication intake point for Global Security.

Are you ready to help protect the magic? If so, we invite you to discover why a career with Disney is the opportunity you have been looking for!

Every day as a Dispatcher is unique! Depending on your shift, you might:

  • Use your critical thinking, problem-solving skills, and sound judgment when facilitating communications to provide solutions to incidents & events that impact Disney staff.
  • Use two-way radio communication and circulate that information via various methods (e.g., Radio, Telephone, E-mail, Web).
  • Aid and support employees and guests through a triage of local and global security issues.
  • Triage emergency alarms & access control systems companywide and deploy resources as needed.
  • Respond to various priority calls to timely and accurately identify emergency situations.
  • Create and monitor visitor requests for entry into the visitor management system.
  • Maintain proficiency of GSCC systems for incident management, emergency notification, visitor management, camera management, and access control systems.
     

Here is what you will need to be successful in this role:

  • Experience working in a Control or Security Operations Center related operation.
  • You are a great multi-tasker who can receive & relay direction and coordinate several incidents at once in fast paced environment.
  • Your verbal and written communications skills are top-notch, and you have no problem interacting with company personnel or executives, guests, and law enforcement.
  • Consistently maintain confidentiality of information and professionalism, while also transitioning between calm and extremely active work conditions daily.
  • You are an active listener who works well within a team setting and has no problem occasionally working proficiently on your own under minimal supervision.
  • Flexibility is important to us, and we would need you to be available to work on a rotating or on-call schedule including weekends, holidays and/or third shift (Potential shifts: 6AM-2:30PM, 2PM-10:30PM, or 10PM - 6:30AM).
  • Familiar with Microsoft Office 365 Suite and demonstrated typing proficiency.
  • A valid California BSIS issued Guard Card License or able to obtain one.
  • Valid US Driver's license.
     

It would be a plus if you also have:

  • Previous work-related experience in law enforcement, security, fire, and/or a medical related field.
  • Completed course work and/or certifications in a related area.
  • You have experience with incident management software and computer-aided dispatching systems.
  • Knowledge of local, state, and federal security and emergency management systems.
  • Certification in First Aid, CPR, and AED.
     

Education is important to us, here is what we are looking for:

  • High school diploma, GED, and or equivalent experience

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
 

#DisneySecurity
 

To learn more about the GSCC, please click on the Employee Spotlight link below featuring one of our leaders-Josh!

https://sites.disney.com/lifeatdisney/employee-stories/2023/03/27/protecting-the-magic-josh-paredes-senior-manager-with-disneys-global-security-communications-center/


The pay rate for this role in California is $24.92 per hour. The base pay actually offered follows the minimum wage scale agreed upon in the applicable Collective Bargaining Agreement. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.


The Walt Disney Company (Corporate) について:

The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは Walt Disney Pictures という事業部門の一つである The Walt Disney Company (Corporate)でのお仕事です。

Walt Disney Pictures は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

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