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Senior Executive, Direct to Consumer Servicing

応募後で応募 Job ID 866999BR 勤務地-都市 シンガポール シンガポール; , シンガポール 勤務地-国 Disney Media & Entertainment Distribution 掲載日 Sep. 28, 2021

仕事内容:

Responsible for supervising the creation and delivery of digital assets to Disney’s Direct to Consumer Services (including but not limited to Disney+ and Disney+ HotStar). The servicing orders include, both Disney own and 3rd party acquired titles including catalogue and currents episodic, feature, and shorts. The team is responsible in working with multiple internal stakeholders and vendors to ensure assets are localized, processed, packaged, and delivered to the highest quality in time for the services. The individual must have relevant experience of content production, localisation, mastering and digital distribution. Demonstrating excellent customer focus and communication skills, remaining calm under pressure, with the ability to remain productive is essential. The individual is to support the Supervisor by acting as a regional resource for the team member with less experience, approving orders, running internal team meetings, and working with senior stakeholders as required.

職責/担当・主要業務:

  • Raise accurate and timely orders to commission the creation and delivery of audio, video, timed text descriptive metadata and creative arts for specific titles across multiple languages, recognizing unique requirements for each while ensuring creative consistency and cost control
  • Liaise with internal colleagues and clients to plan schedules that are appropriate to the license start date, broadcast schedule or first availability date
  • Research and export metadata documentation and poster arts/thumbnails from various Disney systems, such as Wonderland DMDC and BOLT, and accurately input data into BOLT and any other Disney systems as required
  • Liaise with the Content teams and to work with 3rd party licensors/distributors to acquire assets required to be processed for the services
  • Raise accurate and timely purchase/work orders, process vendor invoices and resolve invoice queries
  • Provide schedules to Vendors, and control the logistic flow by monitoring and tracking assets and production movement, end to end workflow process of all requests to ensure that the assets are processed in time for delivery to the platforms
  • Action rejections and recall notifications and update/replace materials as required
  • Resolve metadata integrity issues across stakeholders
  • Update and maintain records to reflect current delivery status of materials and specifications
  • Update and maintain dubbing scripts and/or subtitling file database
  • Coordinate with the Library team and other production team to make sure all assets are registered and kept in correct manner
  • Provide metrics, schedules and cost models to support planning and project management activities
  • Contribute to the team, and collaborate on specific projects and opportunities to improve workflows
  • Track details of all the operational problem, investigate and provide solutions
  • Ensure that documentation of all aspects of standard operational procedures is kept and up to dated, and continue review to improve standard operating procedures
Communication Requirements:
  • Excellent communication and interpersonal skills
  • Listens and asks questions to ensure understanding
  • Conveys relevant information in a candid and timely manner
  • Communicate with internal and external stakeholders throughout Global territories, including but not limited to Global Content Operations, Library Technical Services, Programming and Acquisitions and partner platforms such as DSS and HostStar to understand their media requirements, customization and delivery requirements to ensure the orders are fulfilled in a timely manner across all serving regions
  • Handle inquiries and complaints regarding any operation or technical issues from both internal and external parties, and provide solutions by working with the appropriate stakeholders
  • Establish maintain a good working relationship with external vendors

必須要件:

  • At least 5 years of experience in a television or media company
  • Thorough experience of content localisation, production, mastering and digital distribution.
  • Ideally educated to degree level or equivalent
  • Effective oral and written English skills
  • Prefer having language ability assigned to the territory
  • Client servicing experience preferred
  • Able to prioritize effectively & adopt flexible approach to different tasks
  • Ability to work effectively under pressure
The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

#LI-DNI

Disney Media & Entertainment Distribution について:

Disney Media & Entertainment Distribution (DMED)は、国際的な事業部門とさまざまな消費者向けストリーミングサービスで構成されており、テクノロジー、メディア配信、広告販売を単一の事業セグメントに統括し、世界中の消費者一人ひとりに応じたエンターテインメント体験を創出・配信しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは The Walt Disney Company (Southeast Asia) Pte. Limited, のポジションであり、 Disney Media & Entertainment Distributionという事業区分に含まれます。

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