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Financial Operations Associate

応募 後で応募 Job ID 10093651 勤務地-都市 シンガポール, シンガポール 勤務地-国 Disney Cruise Line 掲載日 2024/06/20


“Every day at Disney Cruise Line we take pride in bringing the magic of Disney to life. We find joy in creating cherished memories and form genuine connections with our guests. We hold each other to the highest degree and always act responsibly while ensuring the safety of fellow cast, crew, and guests. United by our Disney values, we work toward excellence in all we do. As a part of our team, you can work in a diverse and inclusive environment amidst a professional and supportive community.”

As a Financial Operations Associate for Disney Cruise Line, you will provide support for the Financial Operations team. This role provides guidance and support to our internal and external business partners including Shoreside Guest Services, Inside Sales, Guest Communications, and other key stakeholders to ensure prompt resolution to financial inquiries.  This role also creates, maintains, and reconciles travel agency accounts. This role will have direct contact with Travel Agencies. 

The Financial Operations Associate reports to the Financial Operations Manager and sits in Singapore. 


  • Analyze and reconcile various daily and weekly reports. 
  • Collaborate with internal and external partners to drive results. 
  • Act as subject matter expert in pre/post cruise financial escalations.
  • Initiate and reconcile travel agency accounts to ensure compliance within company guidelines.
  • Research, analyze, and reconcile shipboard inquiries and collaborate with internal business partners on the resolution.
  • Coordinate the onboarding of Travel Agency vendors into the Disney Supplier Management Portal, while partnering with Disney Worldwide Shared Services for issue resolution
  • Troubleshoot technology issues related to accounting and financial rules. 
  • Provide guidance and expertise to internal/external partners to assist in interpreting financial transactions.
  • Research and reconcile escalated inquiries and support partners to ensure compliance with contractual and regulatory obligations.
  • Undertake other assigned projects and duties by leadership. 

Basic Qualifications: 

  • 1+ years’ operations or office experience. 
  • Possesses robust organizational and decision-making skills, displaying meticulous attention to detail. 
  • Showcased exceptional analytical and problem-solving abilities while consistently meeting deadlines and balancing multiple priorities in a dynamic work environment. 
  • Excels in clear and concise verbal and written communication, comfortable engaging with individuals at all organizational levels. 
  • Proactively seeks out opportunities for process improvements and the streamlining of manual functions. 
  • Demonstrated proficiency in Microsoft Excel with the ability to learn new software.
  • Demonstrated strong partnership/networking with ability to manage conflict resolution. 
  • Capable of working proactively, independently, and collaboratively as a strategic team partner with strong follow through. 
  • Proven ability to adapt to change management initiatives. 
  • Proven ability to be resourceful, decisive, confident under pressure, and comfortable working in a fast paced, growth-oriented environment.

Preferred Qualifications: 

  • Proficient understanding of accounting fundamentals, GAAP and SOX
  • Proficient in SAP, Seaware, Business Object, Fidelio, Microsoft suite of products 
  • Familiarity with and comprehension of policies and procedures for Disney Cruise Line 

Required Education:

  • Bachelor’s Degree or equivalent work experience.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.


Disney Cruise Line について:

クルーズ客船業界のトップに位置するDisney Cruise Lineは、家族が集まれる場所、大人が元気になれる場所、子供たちが不思議な世界を体験できる場所といったDisneyの世界観溢れる体験を提供しています。乗客は港を出発し、カリブ海やバハマ、アラスカやヨーロッパなどへの刺激的な旅を味わえます。Disney Magic、Disney Wonder、Disney Dream、Disney Fantasy、Disney Wishの名がついた5つのクルーズ船に乗って、バハマにあるDisneyのプライベートアイランド、Castaway Cayを目指します。クルーメンバーは、Disneyならではの魅力的なストーリーテリングや家族で楽しめる体験型エンターテイメント等、他に類をみないサービスを乗客に提供します。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは The Walt Disney Company (Southeast Asia) という事業部門の一つである Disney Cruise Lineでのお仕事です。

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