Food & Beverage Cast Member Roles at the Morocco Pavilion at EPCOT

仕事内容:

職責／担当・主要業務:

• Proactively engage with Guests by recognizing and greeting arriving guests, addressing, answering questions, giving directions, and other information
• Escort guests to their assigned table, deliver and present menus
• Control the flow of business by practicing rotation seating, anticipating table availability
• Prolong standing, speaking to large crowds during peak operational hours in different weather conditions
• Process Guest orders accurately through a point-of-sale system (POS register), count money, make change, and process credit card transactions
• Bussing tables, running food, folding napkins, collecting in-room dining trays from hallways, and other side duties
• Food preparation & assembly of food products including but not limited to beef, pork, poultry, fish, shellfish, gluten, soy, peanuts, tree nuts, egg, dairy products, and working around alcohol
• Work as part of a fast-paced team to meet target goals during your shift
• Understand and explain menu offerings to Guest and answer questions about the food products
• Provide Guest Service when problems arise and assist in finding solutions with Guests and Cast Members.
• Operate a dining system software on a handheld device or computer to access the seating chart to assist with accurate quoted waiting times to Guest and maintain the wait list
• Acknowledges all departing guests and invites them to return

必須要件:

• Must be at least 18 years of age
• MUST be able to demonstrate Cultural Authenticity pertaining to Morocco
• Written, verbal and interpersonal communications skills
• Observational skills to identify Guest needs and ensure safety guidelines are being followed
• Partner with team to make adjustments for operational changes
• Operate mobile devices and other computer systems
• Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast
• Flexible scheduling availability including first and second shifts, third shift if applicable, weekends, holidays, overtime and double shift
• Physical role including lifting, pushing, pulling, bending twisting, standing, climbing, walking, and kneeling
• Cast Members may be required to handle cleaning chemicals and supplies
• Cast Members may have exposure to food and beverage products
• Written and verbal communications skills

望ましい経験／スキル:

• Bilingual preferred
• Previous cashier experience
• Previous restaurant experience preferred
• Previous experience speaking in front of large groups or audiences
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays are preferred
• Part-Time requires full availability for any shift, a MINIMUM of three (3) days per week, including nights and holidays

その他:

SCHEDULE AVAILABILTY Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

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KEYWORD: WDW Casting, WDWCASTING