Guest Service Call Center-Full Time Call Center Representative
応募後で応募 Job ID 1084671BR 勤務地－都市 オーランド, フロリダ州, アメリカ合衆国 / Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地－国 Walt Disney World Resort 掲載日 2023/03/09仕事内容:
We are looking for a Call Center Representative. In this role, you will help Guests and Cast who call the Walt Disney World Guest Service Call Center. The Call Center Representative will provide Guests and Cast resources and information and provide resolution and recovery for Guest situations for Guests staying at a Walt Disney World Resort. As a Call Center Representative, you will also handle phone calls for executives and emergency calls. The Walt Disney World Contact Center is a high-volume inbound contact center located in Orlando, FL, and is a 24/7 operation.
The starting pay rate for this position is $15.30
職責／担当・主要業務:
- Provide Guest Service when problems arise and help find solutions with Guests and Cast Members
- Navigate between multiple and concurrent computer applications
- Take ownership of emergency situations
- Meet required departmental metric expectations including efficiency goals
- Provide comprehensive information about The Walt Disney World Resort using numerous software applications during this process
- Engage with Guest needs by answering questions, giving directions, and providing other information about the theme park or surrounding areas
- Develop relationships with Guest and Cast Members from all lines of business to provide excellent service
- Complete all required Company training and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends, and holidays
- Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required
必須要件:
- Experience in Guest Services work environment
- Computer proficiency within a Microsoft Windows environment and working on dual monitors
- Knowledge of Disney Products
- Work through conflict resolution by making decisions with a balance of integrity and partner resourcing
- Adaptability to the fluctuating needs of our operations
- Maintain Guest Confidentiality
- Written, verbal, and interpersonal communications skills
- Meet Walt Disney World transfer guidelines
望ましい経験／スキル:
- Experience in a Walt Disney World call center
- Working knowledge of Walt Disney World products and services
- Working Knowledge of The Disney Hub
- Proficiency in SharePoint, Teams, Spok, HotSOS, Avaya
- Bilingual
その他:
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits
About Us:
The Parks, Experiences and Products segment includes Disney's iconic travel and leisure businesses, which include six resort destinations in the United States, Europe and Asia, a top-rated cruise line, a popular vacation ownership program, and an award-winning guided family adventure business. Disney's global consumer products operations include the world's leading licensing business across toys, apparel, home goods, digital games and apps; the world's largest children's publisher; Disney store locations around the world; and the shop Disney e-commerce platform.
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.
This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business segment we call Parks, Experiences and Products.
Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
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Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyおよびその子会社・関連会社は、世界をけん引する多様性に溢れた、ファミリー向けエンターテインメントとメディアの国際企業です。当社は、Disney Entertainment、ESPN、Disney Parks, Experiences and Productsを主要ビジネスセグメントとしています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。Disneyは今後もご家族の一人一人に一流の物語と体験を提供できるような作品作りを継承していきます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Destinations, LLC という事業部門の一つである Walt Disney World Resortでのお仕事です。
Disney Destinations, LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。