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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Help Desk L2 Windows-Mac Admin (Expression of Interest)

応募 後で応募 現職の21CF社員及びフリーランス・業務委託の方はここからご応募ください 求人コード R10010733 勤務地-都市 グリニッジ, コネチカット州, アメリカ合衆国 勤務地-国 Blue Sky Studios 掲載日 Apr. 29, 2020



Blue Sky Studios

We are a collection of enduring brands and iconic, unforgettable characters. We create content for audiences big and small, reaching billions of people every day. Most of all, we are many individuals, each uniquely talented, each a critical piece to our puzzle, who collectively become a power. Desire to thrill and engage? Join us as we engage and inspire.


The Help Desk Level 2 Mac and Windows Administrator is focused on Mac and Windows support for our digital animation studios.

The Blue Sky Studios Help Desk provides Level 1 and Level 2 support our 600+ seat digital animation studio. This position receives direction from the Help Desk Coordinator and Workstation Services Platform Lead, and reports to the Head of Systems. Help Desk administrators work closely with the department’s systems administration staff for daily task assignments and priorities.

Essential Functions/Responsibilities: 

Primary responsibilities include:

  • Level 2 support for 600+ Mac and Windows workstations and laptops, including monitors, tablets, printers, peripherals, and applications.
  • Computer and data security, including encryption and anti-virus updates.
  • Installation image management, including pre- and post-imaging procedures.
  • Workstation diagnostics and repair.
  • Documenting and troubleshooting procedures for Level 1 Help Desk administrators.
  • Patching network connections and digital telephones (from network switch to desktop).
  • Configuring, maintaining and troubleshooting printers and print clients.
  • Maintaining inventories of software, hardware, peripherals, and printer toner.
  • Configuring and troubleshooting user accounts and home.
  • Configuring and troubleshooting remote access.
  • Training users on basic computer and applications use.
  • Thorough record keeping and documentation as required.
  • Other projects, and duties as may be required or assigned.

Secondary responsibilities include:

  • Level 1 Mac and Windows Support.
  • Experience with CentOS/Red Hat Linux support is a plus.
  • Exhibits courtesy, tact, consideration, teamwork and discretion in all interactions with Studio staff and with the public.


Education and Experience

  • Three to five years Help Desk experience supporting Mac and Windows at a university help desk, business or production environment.
  • Experience administering computers in a multi-platform production environment is a plus.

Skills, Abilities, Special Licenses or Certificate:

The Help Desk Administrator position requires the ability to service a wide range of technologies, including but not limited to:

  • Hardware installation and troubleshooting:
    • Apple Mac mini, MacPro, MacBook Pro.
    • HP and Dell workstations and laptops.
    • Monitors including HP Dream Color, Wacom Cintiq, and Hyundai Stereo monitors;
    • Wacom Intuos tablets;
    • Xerox and HP printers, scanners, faxes.
  • Operating system installation and configuration:
    • MacOS and IOS;
    • Windows 7 and 10;
    • Experience with CentOS or Red Hat Linux is a plus.
  • A proven technical aptitude, indicated on resume and supported by references.
  • Independent worker with good task and time management skills.
  • Focused, with strong attention to detail.
  • Ability to relate to and effectively communicate with all levels of employees.
  • Process oriented, but flexible around business needs.

Working Conditions and Environment/Physical Demands:  

  • Office working environment
  • Systems provides IT support for our 24/7 Animation Studio. Flexible working hours and overtime are required, including early morning, late evening and some weekends to support maintenance and production cycles.
  • Walking/bending/sitting
  • Lifting of up to 50lbs on a regular basis.  
  • Experience moving pallets on a pallet jack, is a plus.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

Blue Sky Studios について:

The Walt Disney Studiosは、90年以上にわたりThe Walt Disney Companyの礎となってきました。現在Studio部門は、世界中の消費者に優れた映画、音楽、舞台公演を届けています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

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