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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Partner Operations Support

応募 後で応募 求人コード 6e4ab0f9-4555-4df8-ba02-ab8445f535f8 勤務地-都市 ムンバイ, マハーラーシュトラ州, インド 勤務地-国 Disney+ Hotstar 掲載日 Sep. 23, 2022

仕事内容:

Disney+ Hotstar is the fastest-growing entertainment brand in India with one of the largest subscription services in the country and millions more accessing quality entertainment that’s available free. Over the past six years, Disney+ Hotstar has been instrumental in shaping how Indians consume their favorite content, migrating audiences at scale from television to a device of their choice.

ABOUT THE TEAM

We serve high-quality content to millions of customers across millions of devices, all of which are constantly evolving and changing. As the subscriptions business at Disney+ Hotstar increases its scale, we plan to add to our existing user base through highly personalized and targeted marketing initiatives.

You will be responsible for supporting Customer Service operations with our BPO partners, monitoring and reporting the top reasons of contact, top outliers in Customer support, RCA & suggesting performance improvement plans. Be the advocate of Disney+ values and standards for self and team.

YOUR KEY RESPONSIBILITIES

  • Interface with internal teams such as Content, Social, and Marketing teams to get information on priority content and regional promotion plans across social and marketing, and communicate this to all CS Vendor teams
  • Support partner teams with information and resources needed to plan for any launches/campaigns/ releases and ensure they are geared to support with required training and people
  • Analysis of top reasons for customer contact, delivery of CS KPIs (target Vs Actual), bridge gap plans
  • Communicate required processes to partner teams and monitor and guide on process gaps

WHAT TO BRING

  • A graduation degree from a reputed educational institution
  • 5-6 years of proven track record in Customer Support
  • Exposure to Salesforce, Freshdesk (any competitive CRM system), Live chat and digital servicing channels will be an added advantage
  • Excellent communication skills
  • Willingness to work in shifts and roster to manage 24 x 7 operations
  • Deep understanding of Customer Support business
  • Understanding of contact center technology, processes, and operations
  • Good interpersonal, time management, and organizational skills
  • Proficiency in using Microsoft products such as Excel, PowerPoint, Word
  • Customer-centric and attention to detail
  • Ability to work both independently and in a team environment

OUR VALUES

  • We are customer obsessed.
  • We are audacious in vision and action.
  • We encourage honesty and open dialogue.
  • We respect everyone and every point of view.
  • We make objective and data-driven decisions.
  • We believe trust and accountability go hand-in-hand.
  • We invest in each other's growth.
  • We bring our A-game and nothing else.
  • We take charge and get it done.

THE PERKS

  • The glory. Almost too much responsibility.
  • No dress code. Unlimited leave. A fun-life balance.
  • A ticket on our rocket ship to the moon. 
WHO WE ARE AS AN EMPLOYER

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, gender identity, disability, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories consistent with applicable law.

WHO WE ARE AS A COMPANY 

Disney+ Hotstar is one of the fastest growing video-on-demand services. Scratch that. We’re Disney+ Hotstar. The go-to destination for over 300 million active users who seek anything from award-winning English shows and movies to regional content to live sports. Basically, those that seek everything. Our mission is to revolutionize internet entertainment through smart personalization, and by building a global video platform that takes over the world wide web and the whole wide world. 

#Non-tech


Disney+ Hotstar について:

Hotstarは最も成長著しいビデオオンデマンドサービスの1つです。そう、私たちがHotstarです。受賞歴のある欧米の番組や映画、ローカルコンテンツ、スポーツの生中継など、幅広いコンテンツを取り揃え、1億人を超えるアクティブユーザーに愛用されています。私たちの使命は、高度なパーソナライゼーション機能とグローバルなビデオプラットフォームを提供してインターネット・エンターテイメント業界に革新をもたらし、世界中のインターネット・エンターテイメントを凌駕する存在となることです。この使命を果たす方法は2つのみ―大胆になるか、あるいはもっと大胆になるかです。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

応募 後で応募

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