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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Principal Technical Analyst

応募後で応募 Job ID 889798BR 勤務地-都市 サンタモニカ, カリフォルニア州, アメリカ合衆国 勤務地-国 Disney Streaming 掲載日 Nov. 21, 2021

仕事内容:

Hulu is the leading premium streaming service offering live and on-demand TV and movies, with and without commercials, both in and outside the home. Operating at the intersection of entertainment and technology, Hulu has a unique opportunity to be the number one choice for TV. We captivate and connect viewers with the stories they love, and we’re looking for people who are passionate about redefining TV through innovation, unconventional thinking, and embracing fun. Join us and see what Hulugan life is all about.

Hulu’s Production Operations team is seeking a Principal Technical Analyst who will be an exceptional addition to our team. Production & Content Operations teams drive improvements in operational process maturity and service reliability. The right person drives and advocates for operational greatness in a dynamic and fast-paced environment. If you are someone who is passionate about making a significant difference in an outstanding product used by millions of customers, then this is the role for you!

職責/担当・主要業務:

  • Act as a strong advocate for customers! Form relationships across technology and business teams and partner to identify negative trends in experiences as well as availability risks, raising issues to technical, engineering, QE, and operations teams for timely remediation.
  • Increase awareness of major incidents and their improvement opportunities through engagement with Technology & Business Leaders.
  • Utilize a lessons-learned approach for high-severity incidents, detailing opportunities to improve availability and resiliency.
  • Encourage and promote growth through reflection, education, and opportunity in a no-blame environment that cultivates engagement rather than confrontation.
  • Work with business, operations, and technical teams to ensure alignment with business goals and avoid friction between teams.
  • Ensure change management processes are followed to avoid impact to production system availability by assessing risk, prioritizing, authorizing, and scheduling changes as part of existing change control processes.
  • Enable and support our Operations Reliability Engineering team to deliver tools to ensure Production Operations and Engineering teams utilize tools that are just as outstanding as the product our customers use daily while advocating continuous improvement and a drive toward operational greatness.

必須要件:

  • Experience with Major Incident Management, Problem Management, and/or Change Management
  • Proven understanding of ITIL IT Service Management Practices
  • Proven track record of working collaboratively to improve the customer’s experience
  • Ability to develop collaborative relationships with business and tech teams at all levels
  • Demonstrate good interpersonal and communication skills while working with diverse audiences
  • Strong analytical and organizational skills
  • Enterprise Software & Policies (understanding of basic restrictions and policies around SOX, PCI, Personally-Identifiable Information)
  • ITIL v3 or v4 Foundation Certification

望ましい経験/スキル:

  • ITIL v3 or v4 Expert Certification
  • Lean Six Sigma, Kaizen, or other Continuous Improvement Certification
  • Familiarity with software reliability and resiliency practices (circuit breaker & bulkhead pattern, background processing and failure handling, inter-region fallbacks/failover, best-case/worst-case/average-case performance)

その他:

Can be based in Santa Monica, CA, Seattle, WA, San Francisco, CA and New York City, NY

Just like the best ensemble casts of our favorite shows, Hulu embraces diversity and is an inclusive environment. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, in accordance with applicable federal, state and local law. Hulu is committed to providing reasonable accommodations to applicants if needed during the interview process. We are proud to be an Equal Opportunity Employer.


Disney Streaming について:

Disney Media & Entertainment Distribution (DMED)は、国際的な事業部門とさまざまな消費者向けストリーミングサービスで構成されており、テクノロジー、メディア配信、広告販売を単一の事業セグメントに統括し、世界中の消費者一人ひとりに応じたエンターテインメント体験を創出・配信しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Streaming Services LLC, のポジションであり、 Disney Streamingという事業区分に含まれます。

Disney Streaming Services LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。

応募 後で応募

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  • テクノロジー, サンタモニカ, カリフォルニア州, アメリカ合衆国削除