Product Solutions Manager

Disney Entertainment & ESPN Technology

On any given day at Disney Entertainment & ESPN Technology, we’re reimagining ways to create magical viewing experiences for the world’s most beloved stories while also transforming Disney’s media business for the future. Whether that’s evolving our streaming and digital products in new and immersive ways, powering worldwide advertising and distribution to maximize flexibility and efficiency, or delivering Disney’s unmatched entertainment and sports content, every day is a moment to make a difference to partners and to hundreds of millions of people around the world.
 

A few reasons why we think you’d love working for Disney Entertainment & ESPN Technology

• Building the future of Disney’s media business: DE&E Technologists are designing and building the infrastructure that will power Disney’s media, advertising, and distribution businesses for years to come.

• Reach & Scale: The products and platforms this group builds and operates delight millions of consumers every minute of every day – from Disney+ and Hulu, to ABC News and Entertainment, to ESPN and ESPN+, and much more.

• Innovation: We develop and execute groundbreaking products and techniques that shape industry norms and enhance how audiences experience sports, entertainment & news.

Business Operations is the glue of DE&E Technology, with a relentless focus on connecting all the pieces of the business. All the components that make up the organization – engineering, product, design, operations, support and more – come together and move the business forward with oversight, effective prioritization, and guidance. This team synthesizes information from across the business to ensure leaders are armed with all the necessary data before making strategic and financial decisions. From forecasting, funding, tracking, and reporting on projects, to ways of working, and resource management, Business Operations has visibility and input into all aspects of the team.
 

Embark on this exciting journey with us at The Walt Disney Company and play a pivotal role in shaping the future of media. Join us in creating innovative solutions in the ever-evolving landscape of technology and entertainment. Your creativity and expertise will be the driving force behind our continued success.
 

We are seeking a highly skilled and motivated individual to join our team as a Jira Administrator with Product Management Skills within DE&E Technology. In this role, you will be responsible for maintaining, configuring, and optimizing a shared Jira instance to support our Product Development Engineering, and Program Management processes. Additionally, you will leverage your product management expertise to collaborate with cross-functional teams and drive the strategic alignment of Jira standards to drive efficiency with our product roadmap and business objectives.
 

Responsibilities and Duties of the Role:

• In response to user requests, implement JIRA reporting, dashboards, workflows, fields, and perform general JIRA administration.

• Configure, customize and administer Jira projects, workflows, fields, and permissions to support the needs of various teams and departments.

• As needed integrate Jira with other tools and platforms used across the organization, such as version control, continuous integration, and deployment platforms.

• Evaluate and implement third-party plugins and extensions to enhance Jira's functionality and integration capabilities.

• Provide training and support to users on Jira usage, best practices, and advanced features.

• Serve as the primary point of contact for Jira-related inquiries and issues, offering timely assistance and resolution.

• Collaborate with stakeholders to analyze existing processes and identify opportunities for improvements within Jira.

• Implement defined, best practices and standards for Jira usage across teams, including issue tracking, project management, and reporting.

• Work closely with Jira users to understand product requirements, priorities, and roadmap initiatives.

• Translate product requirements into Jira epics, user stories, and tasks, ensuring alignment with development teams and delivery milestones.

• Leverage Jira's reporting and analytics capabilities to provide insights into project progress, resource allocation, and product performance.

• Utilize Jira's reporting and analytics capabilities to provide insights into project progress, resource allocation, and product performance, facilitating data-driven decision-making in product management.

Basic Qualifications:

• 5+ years of relevant experience

• Bachelor’s degree in Computer Science, Engineering, Business Administration, related field or equivalent work experience

• Knowledge of the software development life cycle (SDLC)

• Experience working in an agile environment

• Ability to develop and analyze product metrics

• Ability to work cross-functionally with multiple teams

• Analytical and problem-solving mindset

• Proficiency in JQL (Jira Query Language) and the ability to write complex custom JQL (Jira Query Language).

• Ability to construct custom dashboards, structure boards, and using various filter types in JIRA.

• Ability to construct Confluence pages and integrate JIRA projects with Confluence pages.

• Experience in performing Atlassian installations, migrations, and plugin installation.

• Develop and maintain complex workflows for different issue types aligned with standard processes and that facilitate continuous integration automation.

• Developing JIRA Templates and complex workflows including screen schemes, permission schemes, and notification schemes.

• Install and configure plugins.

Preferred Qualifications:

• Experience in streaming media or media-oriented organizations.

• Proven experience as a Jira Administrator, with deep knowledge of Jira configuration, administration, and customization.

• Jira Administrator or Product Management certification(s) preferred.

• Proficiency in utilizing Jira's core features such as issue tracking, project management, and workflow customization.

• Strong understanding of Agile and Scrum methodologies, with experience in using Jira to support Agile development processes.

• Familiarity with product management principles and practices, including product road mapping, feature prioritization, and stakeholder engagement.

• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.

• Experience with scripting languages (e.g., Groovy, Python) and REST APIs for Jira automation and integration is a plus.

• Experience with Data Reporting tools (e.g. Tableau, Looker) for additional reporting is a plus.

The hiring range for this position in Santa Monica, California is $112,600 - $151,000 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.