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Resort Sales Associate, Disney Central (Tampa, Florida) - Full Time

応募後で応募 Job ID 843139BR 勤務地-都市 タンパ, フロリダ州, アメリカ合衆国 勤務地-国 Walt Disney World Resort 掲載日 Sep. 13, 2021


Disney’s Resort Sales Associate creates a magical experience for our Guests before they arrived for their Walt Disney World® Resort vacation and continues that magical experience during there stay. The Disney’s Resort Sales Associate are responsible for vacation planning, utilizing sales techniques, deploying guest service skills, and attention to detail. The Resort Sales Associate is an hourly position with an incentive program based on performance, conversation rates, and average handling time metrics. The Disney’s Resort Sales Associate position is a high-volume inbound contact center located in Tampa, FL.

This position is temporarily working remotely and requires a supported high-speed internet, private work environment and you must reside within 100 miles from Disney Central.

The Disney Resort Sales Associate will attend a paid mandatory training class (currently offered remote from home) where you will participate in multiple performance assessments. The operating hours of Disney Central are Monday through Sunday, 6:30 a.m. to 11:30 p.m.

The starting pay rate for this position is $14.70 per hour, with an opportunity for the pay rate to be higher based on experience. Disney’s Resort Sales Associate will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.


  • Utilize sales techniques to meet sales goals in bookings, along with modifying and canceling Walt Disney World® Resort packages
  • Provide comprehensive information about parks, resorts and other Walt Disney World® Resort amenities
  • Maintain & meet required departmental metric expectations including sales and performance goals
  • Complete all required Company trainings and compliance courses as assigned
  • Build and maintain relationships with Guests and Cast Members from all lines of business
  • Provide exemplary guest service when problems arise. Find solutions for those problems, giving our guests and cast top-notch service Disney is known for
  • Passion & knowledge of Disney Products
  • Additional Personal Protective Equipment (face shields, goggles, refillable hand sanitizers, etc.) may be required


  • Minimum one (1) year of sales & service experience in a high volume environment
  • Strong written, verbal and interpersonal communications skills
  • Computer proficiency within a Microsoft Windows environment
  • Navigate between multiple and concurrent computer applications
  • Grammar Fluency and Professional email etiquette
  • Ability to be flexible with work schedule, including overtime, weekends and holidays
    • Proactively engage with Guest by addressing needs, answering questions, giving directions and other information
  • Ability to work in a structured environment
  • Sales & service experience in a service-oriented or contact center environment


  • Minimum of three (3) years of Travel Agency in a sales service-oriented environment
  • Sales & closing skills and the ability to overcome objections
  • Bilingual


KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, World Casting
Hourly Jobs WDW Hourly

Walt Disney World Resort について:


The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Destinations, LLC, のポジションであり、 Walt Disney World Resortという事業区分に含まれます。

Disney Destinations, LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。

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