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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Senior Product Manager

応募後で応募 Job ID 7122554520220515 勤務地-都市 グレンデール, カリフォルニア州, アメリカ合衆国 / Town of Bristol, コネチカット州, アメリカ合衆国 勤務地-国 Disney Media & Entertainment Distribution 掲載日 2022/08/11 柔軟な働き方の種類 ハイブリッド

- この職務はハイブリッドで、従業員は勤務時間の一部を会社の指定した場所で勤務し、残りの時間をリモートで勤務します。

仕事内容:

Ever wonder how the innovative storytelling from the world’s most beloved brands – Star Wars, Marvel, Pixar, ESPN, 20th Century, National Geographic, FX, Freeform, Disney Channels, ABC, and more -- makes it to viewers around the globe and beyond (yes, we also deliver content to the International Space Station)? Come join our growing team that builds global products, platforms and tools that deliver and monetize our company's unmatched collection of content, power our businesses and reflect the company's innovative spirit.

We are the Content Platforms team with a mission to “reimagine the technical ecosystem that empowers The Walt Disney Company to harness its unparalleled storytelling and distribute it around the world.” Content Platforms is part of the Disney Media and Entertainment Distribution (DMED) segment which is responsible for The Walt Disney Company’s direct-to-consumer businesses globally, including the ESPN+ sports streaming service, programmed in conjunction with ESPN; Disney+, the Disney-branded direct-to-consumer streaming service; global advertising sales and ad technology for all of Disney’s media properties, including ABC, ESPN, Freeform, FX Networks, National Geographic and the Disney Channels; Hotstar, the leading over-the-top streaming service in India; and the Company’s majority ownership stake in Hulu.

If you: 

  • Enjoy working with teams of talented and passionate people 
  • Have excellent communication skills 
  • Demonstrate determination in finding solutions to complex puzzles 
  • Have the curiosity and interests in how content goes from inception to consumers
  • Employ positive thinking and are able to work constructively in a diverse team setting 
  • Enjoy transforming business strategy into innovative products & platforms
  • Value learning and being exposed to new experiences 
  • Love working in a startup culture
  • Find Media & Entertainment industry fascinating

The Content Platforms team is the place for you. We are growing and investing in innovative technology to deliver a state-of-the-art content pipeline. Come be a part of the magic that makes The Walt Disney Company one of the “World’s Most Admired Companies”

The Content Platforms team is seeking a Sr. Product Manager to join our Product Operations organization. Our team strives to deliver operational excellence by elevating and marketing the Content Platforms products and services to our DMED business partners. In this role, you will be responsible for the enablement of our content platforms products and tools, working closely with our product and engineering partners to launch new systems and support our clients as they navigate our platforms to operate their business.  

As a Sr. Product Manager, you will have the opportunity to dive deep into the business capabilities and learn the processes behind how Disney’s top-tier content is planned, to how it is delivered to consumers, and everything in between. This role will be responsible for providing day-to-day support for general questions, workflow guidance, and light troubleshooting, while serving as a key touchpoint for business partners. In addition, the role will own documenting new features and disseminating those updates back to the customers through trainings and communications. The role also will evangelize the platform to internal users, becoming a subject matter expert and assisting in On-boarding new internal clients. Finally, this role will lead the way with best practices for running business review meetings, updating stakeholders with retrospectives on past monthly performance, as well as translating raw metrics into a comprehensive narrative. The ideal candidate must work well in a collaborative environment and be able to define and implement processes that effectively delivers on the Product Operations mission.  

Responsibilities and Duties of the Role:

  • Responsible for supporting business stakeholders, including relationship management, addressing support questions, light troubleshooting of potential issues, and performing trainings and onboardings 
  • Own communication to product end users, including feature release notes, project-specific updates, and other general announcements, crafting platform documentation, and running customer-sync meetings 
  • Create customer-facing root cause analysis (RCA) reports for critical outage incidents
  • Be a platform expert that can perform an analysis on customer requests, documenting, and sending requirements to Product and Engineering for system improvements 
  • Participate in larger organizational process operations initiatives, such as crafting evergreen documentation, executing strategic communication plans, and defining processes that contribute to an improved team working culture 
  • Collaborate, partner, and coordinate with cross-functional teams (engineering, design, QA, and product leadership) to help streamline product features and enhance business processes
  • Coordinate launch preparation with Business partners and cross-functional delivery teams
  • Exhibit natural and intuitive user empathy
  • Perform any other duties needed to help achieve Business Objectives for the Product Operations team

Minimum Qualification

  • Minimum 5+ years practical experience working on expansive Enterprise Platforms, including rights management, deals, and avails (in and out), that support high-trafficked consumer-facing products, with an eye toward automation and operational improvements
  • Bachelor’s Degree in a related field
  • Strong understanding of Agile/Scrum methodology
  • Strong communication skills, with a bent towards customer service, and an ability to navigate both internal and external stakeholders
  • An experienced writer, whose style can range from operational guides to formal announcements to engaging updates
  • Energetic self-starter with a logical approach to problem solving and a technical aptitude
  • Demonstrate strong presentation skills and an ability to clearly communicate goals, status, and issues
  • Be conversant in modern technical concepts and engineering practices in order to participate in detailed story discussions or feature deployment
  • Precise about the details, yet able to see the forest among the trees, and able to produce high quality deliverables
  • Demonstrate an ability to adjust and pivot as business strategy and product priorities shifts
  • Proven leader that nurtures positive relationships with supported users, product and technology engineering partners
  • Enthusiastic about helping people, solving problems, and championing products

Preferred Qualifications

  • Experience with content and distribution rights-management software, such as Rightsline
  • Exposure or experience with Agile development tools, such as Jira and Confluence
  • Prior work experience in rights and avails management
  • Knowledge of or experience in media & entertainment industry


Disney Media & Entertainment Distribution について:

Disney Media&Entertainment Distribution (DMED)は、国際的な事業部門とさまざまな消費者向けストリーミングサービスで構成されており、テクノロジー、メディア配信、広告販売を単一の事業セグメントに統括し、世界中の消費者一人ひとりに応じたエンターテインメント体験を創出・配信しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

このポジションは Disney Streaming Technology LLC という事業部門の一つである Disney Media & Entertainment Distributionでのお仕事です。

Disney Streaming Technology LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。

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