Spa Guest Service Manager
応募後で応募 Job ID 10043863 勤務地－都市 カポレイ, ハワイ州, アメリカ合衆国 勤務地－国 Aulani, A Disney Resort & Spa 掲載日 2023/03/13仕事内容:
You have a passion for leading a team of talented Cast Members who share your desire to provide magical experiences for our Guests. As a Spa Guest Service Manager, you will lead and oversee the daily operation of Laniwai Spa and Painted Sky, and all related spa and fitness activities at Aulani, A Disney Resort & Spa. As a leader, you will partner with the caring and passionate cast of Laniwai and Painted Sky and develop your team to reach their greatest potential.
This position reports to the Spa Manager
Responsibilities:
You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa/fitness services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following.
- Overseeing all guest and Cast Member experiences in the spa
- Occasionally maintaining schedules to include performing edits and commission/tip payout for Spa Cast Members
- Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members
- Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions
- Handling guest and Cast Member questions and concerns professionally and courteously
- Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction
- Regularly attending/participating in leadership development training and ongoing spa training to remain up to date on current practices
Requirements and Qualifications
- A minimum of 1 to 2 years of proven leadership experience in a spa/hotel environment
- Ability to lead a diverse team utilizing various motivational, developmental, mentorship and coaching tactics
- Excellent communication/public speaking and listening skills to speak in front of large groups and lead meeting
- Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills.
- Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision.
- Advanced computer application skills
- Ability to confidently utilize service recovery methods
- Proactive in anticipating guest and Cast Member needs
- Ability to be flexible with work schedule, to work AM and PM shifts, weekends, and holidays per business needs
Desired Qualifications
- 1+ years of leadership experience in a spa/hotel environment
- Knowledge about the resort and surrounding area
- Current or previous experience in Hawaiʿi
Required Education
High school degree or equivalent
Desired Education
Bachelor’s degree
Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
Aulani, A Disney Resort & Spa について:
ハワイ諸島の自然の美しさと精神にディズニーの魔法というエッセンスを加えたアウラニ・ディズニー・リゾート＆スパ。このリゾートでは、ハワイの文化と物語が称えられ、息づいています。オアフ島のオーシャンフロントに位置し、21エーカーの敷地に広がるこのリゾートは、青い空と美しい景色を背景に、ご家族がハワイの文化や歴史、伝統を感じることができるよう、特別に設計されました。キャストメンバーは、ディズニーの名高いサービスと魅力的なエンターテイメントを提供すると同時に、このようなハワイのストーリーを実現するために不可欠な存在です。
The Walt Disney Company について:
The Walt Disney Companyおよびその子会社・関連会社は、世界をけん引する多様性に溢れた、ファミリー向けエンターテインメントとメディアの国際企業です。当社は、Disney Entertainment、ESPN、Disney Parks, Experiences and Productsを主要ビジネスセグメントとしています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。Disneyは今後もご家族の一人一人に一流の物語と体験を提供できるような作品作りを継承していきます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは DVC Hawaii Management Company, LLC という事業部門の一つである Aulani, A Disney Resort & Spaでのお仕事です。
DVC Hawaii Management Company, LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。