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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Store Manager

応募後で応募 Job ID 877173BR 勤務地-都市 上海, 上海, 中国本土 勤務地-国 Parks, Experiences and Products 掲載日 Oct. 19, 2021

仕事内容:

The Store Manager plays the role of a brand ambassador by representing the Disney brand to the Cast and Guests.
  • Develops a high energy work environment that supports the achievement of all Company goals and initiatives.
  • Inspires Cast and Store Leadership Team to achieve maximum performance levels through daily feedback and performance management.
  • Leads the team in fostering teamwork and collaboration among Store, peers and Home Base partners.
  • Drives team to achieve exceptional financial results through motivating the Cast, scheduling effectively and controlling expenses.

職責/担当・主要業務:

Primary Responsibilities
  • Supervises the Leadership team and Cast in the use of innovation, creative language, technology and product to bring stories to life.
  • Leads and performs scripted and non-scripted events for Guests and Cast Members in both one on one and group settings.
  • Establishes the Guest, both internal and external, as the number one priority to ensure that positive memorable experiences are achieved.
  • Performs the Stage Manager role by holding Cast accountable for sharing knowledge, enthusiasm and passion for the Disney brand.
  • Develops Cast in service and selling behaviors to drive overall Store results.
  • Oversees the planning and placement of product to ensure adherence to Stage Set guidelines fits to Store architecture and contributes to the story being told.
  • Maintains impeccable, Company directed visual standards through Cast accountability.
  • Maintains Disney brand standards: Guest service, visual and housekeeping standards through Cast accountability.
  • Cultivates an environment that is inclusive of all Cast Members and the talents that they bring.
  • Develops positive, trusting and effective working relationships within the Store, District, Region and Home Base partners.
  • Supports and participates in initiatives that give back and have a positive impact on internal community and external community.
  • Adheres to all Company directives which promote the protection and preservation of the environment.
  • Develops innovative ideas and encourages creative thinking for establishing best practices that will enhance the environment.
  • Is open with all who interact with the brand. Treats everyone with dignity and respect at all times.
  • Encourages people to work in a fair, honest and trustworthy way by being a role model.
  • Champions adherence to all SOPs to protect Company assets and to comply with Company policies and procedures, federal, state/provincial and local employment laws.
  • Leverages best business practices from global business.

Role Competency
  • Exhibits self-awareness of strengths and opportunities, lead courageously, demonstrates confidence and professional maturity, pursues excellence with integrity, passion and courage. Shows consistency in words and actions, set a good example for cast members. Accepts and actions feedback, strive for self-improvement.
  • Demonstrates operational agility based on the needs of the business; develops a plan to help self and others manage through change. Articulates a compelling business case for change, Builds commitment to change and coach others through change. Support new initiatives, demonstrates flexibility in response to changes.
  • Builds Teams-assess talents appropriately to develop a succession plan; show leadership to provide direction, resources and environment for success. Use performance management to evaluate cast member’s performance to recognize or give feedback, with fair and consistent manner.
  • Build positive relationship internally and externally with different background, facilitates win-win situation and resolve conflicts effectively.
  • Effective communication internal and external, understand questions, directive statements and drive results.
  • Inspires creativity and innovation.

必須要件:


Relevant experience/requirement
  • At least 5 years’ experience in managing a fast growing retail or service / guest experience business. Must be knowledgeable in P&L, guest experience, operations, marketing, sales, and people management.
  • Demonstrated ability to develop and lead a team that drives results.
  • Proven ability to manage multiple business priorities through time management, prioritization and organizational skills.
  • Strong proficiency for business acumen.
  • Prior management experience in specialty retail preferred.
  • Job may require lifting boxes that weigh up to 40 pounds and climbing a ladder.
  • Occasional overnight travel may be required.
  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Must maintain a professional appearance.
  • Good communication skill in English and Chinese.
  • Bachelor degree or commensurate experience required.

その他:




Parks, Experiences and Products について:

Parks, Experiences and Products部門は、テーマパークやリゾートをはじめ、クルーズやバケーションなどの体験、トイやアパレル、書籍、ゲームなどのあらゆる商品を通じて、ディズニーのストーリーやキャラクター、フランチャイズに生命を吹き込むビジネスとしてグローバルに展開されています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

これは Disney Store (Shanghai) Limited, のポジションであり、 Parks, Experiences and Productsという事業区分に含まれます。

当社は、全ての社員および雇用応募者に対し、人種、宗教、肌の色、性別、家格、性的指向、出身国、年齢、配偶者の有無、保護対象の退役軍人、精神的または身体的障害、妊娠、国籍/民族性、出稼ぎ労働者としての在留資格、伝染病病原体キャリアとしてのステータス、またはその他の分類に該当する人々であるかに関わらず、法律によって認められている限りの機会均等を提供する方針を採用しています。本方針は、募集と雇用、昇進、降格、異動、一時解雇、解雇、報酬率またはその他の報酬形態、教育、そしてトレーニングに適用されますが、これらに限定されません。

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  • リテール・オペレーション, 上海, 上海, 中国本土削除