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HR Associate Benelux (Fixed Term Contract 6 Months)

応募後で応募 Job ID 10049267 勤務地-都市 Amsterdam-Zuidoost, オランダ王国 勤務地-国 The Walt Disney Company (Corporate) 掲載日 2023/05/22


We are looking for a new HR Associate for our Amsterdam office overlooking the Benelux region. This role focuses on providing inquiry services, transactional and administrative support to all levels of employees for Global HR Operations work, processes, and policies. Responsibilities include responding to large quantities of inquiries via case tool, Live Chat and Phone. The role also includes conducting routine, standard transactions across multiple systems.


  • Respond to a large volume of inquiries on HR-related topics

  • Utilize knowledge management tools to provide accurate information to employees across the region on a wide range of topics in the employee life cycle, from induction to offboarding.

  • Respond to, and utilise case tools to document the details of employee inquiry information.

  • Research and resolve issues according to the defined scope and in alignment with local and regional legislation.

  • Responsible for drafting employee paperwork and ensuring signatures are gathered accordingly.

  • Maintain employee documentation in the HR database

  • Transact high volumes of inputs and changes to the HRIS system on a daily basis.

  • Review routine reports and follow up or escalate on inconsistencies.

  • Provide excellent and efficient customer service. Display a friendly and can-do attitude.

  • Recognize and escalate customer issues by reviewing individual case histories

  • Ability to provide information and guide employees with ease, in a group setting or on an individual basis, e.g. to deliver induction presentations to new starters; to hold one-on-one meetings with employees to provide policy guidance.

Basic Qualifications

  • HR work experience in similar settings and international matrix

  • Previous work experience, ideally in an HR administration/HR Operations/Customer Service Centre role

  • Written and spoken fluency in Dutch & English languages essential – Any other European language is an asset

Desired Skills and Knowledge

  • Demonstrated excellence in customer service

  • Very strong verbal and written communication skills, as well as telephone and email etiquette skills

  • Ability to multi-task and prioritize/handle competing priorities in a fast-paced environment

  • Ability to understand case notes in order to provide excellent customer service and to identify/escalate other issues or root causes

  • Self-motivated to take the initiative and ownership of issues and identify when escalation is needed

  • Ability to identify patterns that could indicate systemic issues

  • Demonstrated ability to work with diverse personalities

  • Demonstrated ability to adjust to change in a positive, productive manner

  • Ability to demonstrate awareness of and acknowledgement of market differences, including cultural differences and legislative differences

  • Demonstrated ability to handle confidential information

  • Demonstrated proficiency in Microsoft Office suite

  • Experience in working with HR Information Systems software, e.g. Workday, SAP, Service Now


  • Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free

  • Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing, and at our Disney Store (in-store or online)

  • Flexible working is available, four days per week at the office

  • Excellent parental and guardian leave

  • Be part of our Employee Resource Groups – WOMEN @ Disney, Disney DIVERSITY, Disney PRIDE, our new disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST.

  • ...and many more

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.

The Walt Disney Company (Corporate) について:

The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、世界をけん引する多様性に溢れた、ファミリー向けエンターテインメントとメディアの国際企業です。当社は、Disney Entertainment、ESPN、Disney Parks, Experiences and Productsを主要ビジネスセグメントとしています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。Disneyは今後もご家族の一人一人に一流の物語と体験を提供できるような作品作りを継承していきます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは TWDC (Benelux) BV という事業部門の一つである The Walt Disney Company (Corporate)でのお仕事です。





  • 人事, Amsterdam-Zuidoost, 北ホラント州, オランダ王国削除