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Cruise Vacation Agent, Disney Cruise Line (Celebration, FL)- Full Time

応募後で応募 Job ID 1102270BR 勤務地-都市 Celebration, フロリダ州, アメリカ合衆国 勤務地-国 Walt Disney World Resort 掲載日 2023/05/13


Disney Cruise Line is currently looking for Cruise Vacation Agents, bilingual English speakers with fluency in Portuguese and/or Spanish preferred.

Join the team with Disney Cruise Line by becoming a Cruise Vacation Agent!

Cruise Vacation Agents create magic for our Guests before they arrive for their Disney Cruise Line vacation. We assist Guests with crafting a personalized vacation experience by handling cruise planning, using sales techniques, and deploying Guest service skills in a large-volume inbound call center.

As a Cruise Vacation Agent, you will attend a paid required training class (split between both on site and virtual) where you will participate in multiple performance assessments. This is a Full-Time position which requires full availability during the Disney Cruise Line Contact Center hours of operation.

This position is located in Celebration, FL where you will be working on-site and from home; based on operational needs. Required when working from home is a functional private workspace with high-speed internet.

The starting pay rate for this position is $17.85/hour.


  • We sell and confirm Cruise reservations by providing comprehensive information about the Disney Cruises
  • We engage with the Guest by addressing needs, answering questions, providing directions and sharing other information
  • We assist the Guest with creating and modifying reservations, handling their accounts, and providing Guest Service
  • Develop relationships with Guest and Cast Members from all lines of business to provide excellent service to our Guests and Cast as well as help find solutions when challenges arise
  • Meet required departmental metric expectations as well as maintaining efficiency goals
  • Complete all required Company trainings and compliance courses as assigned
  • Flexible with work schedule, including working additional hours, weekends and holidays


  • Sales and service experience in a guest-centric environment
  • Written, verbal, and interpersonal communications skills
  • Operate a computer within a Microsoft Windows environment
  • Navigate between multiple and concurrent computer applications


  • Ability to speak Portuguese and/or Spanish
  • Prior Disney, travel industry, cruise industry or related field
  • Sales and closing skills and the ability to overcome objections
  • Previous experience within call center environment


KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter, cruise, dcl,

Walt Disney World Resort について:


The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、世界をけん引する多様性に溢れた、ファミリー向けエンターテインメントとメディアの国際企業です。当社は、Disney Entertainment、ESPN、Disney Parks, Experiences and Productsを主要ビジネスセグメントとしています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。Disneyは今後もご家族の一人一人に一流の物語と体験を提供できるような作品作りを継承していきます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Walt Disney World Resortでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。





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