Manager - Trip Services Digital & Operations Integration

仕事内容:

職責／担当・主要業務:

• Monitor Cast Members' ongoing performance, identify performance gaps, determine appropriate solutions, and provide constructive feedback and coaching
• Develop positive working relationships with team members, partners, and support teams
• Develop and lead team members as to achieve successful personal growth and partnerships
• Oversee team training, technical, or other guidance needed by user groups in their implementation of new applications

• Design solutions for specific cases that provide framework, interfaces and services that can be extended and reused for future requirements
• Lead post booking digital strategies, services, and tools to enhance the Guest experience
• Be the liaison between business systems team and technology product team to accurately share business needs and establish effective communication of strategy and goals
• Work with multiple software applications simultaneously to create, edit, and document details and notes
• Pull and analyze multiple database reports

• Work directly with all partners to design, create, and deliver high quality, Guest experiences.
• Engage external partners to tailor product offerings to the Guests' specific needs
• Oversight and approver for each phase or design, development, and implementation for all post-booking trip-related amenities, supplies and equipment.

• Ensure Purchase Orders are initiated for all relevant projects and communicated regularly with Finance so that they are submitted and processed in a timely manner
• Drive results ensuring pre-determined performance expectations are met
• Lead others and demonstrate negotiations skills to positively affect business results while developing their skills
• Oversee negotiations with vendors on product pricing within established guidelines; make strategic decisions, perform time-sensitive actions, and partner with essential support areas

• Actively support and build relationships with key shipping partners, ensuring the timeliness of goods shipped and received
• Oversee the rotation of supplies annually

• Oversee inventory management processes, including balancing stock between all trip locations and warehouse facilities

必須要件:

• Process-centric thinking and identification of process improvement opportunities
• Maintain professional composure while handling many tasks and difficult situations
• Recognize and solve escalated situations, ensuring best possible outcomes for all within financial guidelines
• Lead a team of diverse Cast Members
• Work in multiple software applications simultaneously
• Basic knowledge of digital platforms and media terms
• Extensive understanding of Microsoft and Apple software platforms, e.g., Office Suite, MacBook, iPhone, etc
• Demonstrated passion for innovation and latest digital technologies
• Demonstrated ability to drive innovation
• Excellent collaboration, negotiation, and interpersonal skills
• Able to co-create and empower others
• Full availability, including evenings, weekends, variable shifts, and holidays

望ましい経験／スキル:

• Experience working with app developers
• Experience in retail industry
• Experience with SAP

望ましい学歴

• Bachelor's degree or work equivalent