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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Senior Collections Analyst

応募後で応募 Job ID 957475BR 勤務地-都市 Celebration, フロリダ州, アメリカ合衆国 勤務地-国 The Walt Disney Company (Corporate) 掲載日 Apr. 12, 2022


It is the responsibility of the Senior Collection Analyst to exhibit professional excellence by building customer and department relationships and communicating clearly and responsibly. The Senior Collection Analyst complies with Corporate Policy and Procedures through account receivable collection activities. The Senior Collection Analyst collaborates with internal and external stakeholders to ensure collection and/or dispute resolution in a timely manner. The Senior Collection Analyst ensures that systems containing collection information are updated to support accounts receivable reporting, account reconciliation, portfolio analysis, bad debt reserves recommendations, and collaboration across the enterprise.


Collection and Debt Management
  • Provide clear, concise, and timely communication to internal and external stakeholders
  • Consistently meet deadlines while delivering high quality work
  • Provide timely efficient and effective collection efforts, with the goal of obtaining payment on or before the due date.
  • Maximize effectiveness of the collection process by identifying problems early in the collection process
  • Properly identify, substantiate and manage credit balances - where applicable
  • Ensure accuracy of CARR, write-offs, and settlements - where applicable
  • Negotiate customer settlements and payment plans with the appropriate approval authority
  • Recommend accounts receivable for bad debt write-off
  • Recommend accounts receivable for placement with third party collection agencies – where applicable
  • Make recommendations for process improvements
Claims Resolution
  • Remove all impediments to payment of outstanding invoices by resolving customer claims and/or deductions in a timely manner
  • Escalate claims, problems, or disputes to the appropriate problem resolvers in a timely manner
  • Detect patterns delaying payment of the accounts receivable take action to prevent reoccurrence and/or up levels to management for resolution
  • Contribute to the completion of monthly and quarterly reports, reserve recommendations, Treasury Rep Letter, and Consolidated Accounts Receivable Report – where applicable
  • Prepare ad-hoc reports – where applicable
Team Lead Responsibilities:
  • Manage the collection of complex accounts receivable by demonstrating expert knowledge of customers and ensuring maintenance of accurate and concise account related information
  • As a SME, disseminate business and customer-base knowledge by conducting 2 to 3 Lunch and Learn workshops each year
  • Execute draws on Letters of Credit and prepare bankruptcy forms – where applicable
  • Manage order release to ensure the free flow of product to customers - where applicable
  • Foster a team environment of empowerment and trust
  • Mentor and coach team members on best practices
  • Represent the company at local credit association meetings or national meetings as required
  • Compile reports based on data provided by the Collections Analysts that provide status and insight into the state of the receivables for the businesses they support. This would include preparing analytical reports for CC&C management, Sales and the BUs that focus on Outliers and/or top collection and focus accounts
  • Provide ‘fill-in’ support and training of temps when employees are out of the office for vacation, LOA, turnover, etc. to ensure that the business is not negatively affected
  • Prepare and work with other departments on special requests such as bankruptcy proof of claim paperwork and payment analysis on high risk accounts. Ensure execution of special handling accounts
  • Take the lead and be the Subject Matter Expert when it comes to Get Paid, or other programs/systems used
  • Provide weekly reports as instructed with statistical analysis of collections hot spots, credit risks, etc.


  • 3 years’ experience in commercial credit & collections
  • Excellent verbal and written communication
  • Demonstrated Excel skills
  • Familiarity with current technology available in receivables management
  • Demonstrated organizational and analytical skills
  • Negotiation skills
  • Ability to meet tight deadlines
  • Strong interpersonal skills
  • Knowledge of customer and business unit computer and process system is desired
  • Working knowledge of systematic collection tools is a plus
  • Working knowledge


  • NACM Credit Business Associate (CBA)certification is a plus


  • Bachelor’s degree in Business, Finance or Accounting, or equivalent and relevant work experience


  • Bachelor’s Degree in Business or Finance and Accounting or MBA desired

The Walt Disney Company (Corporate) について:

The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。

The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、メディア・ネットワーク、パーク&リゾート、スタジオ・エンターテイメント、コンシューマ・プロダクツ、インタラクティブ・メディア事業を扱う、多角化したファミリー向けエンターテイメントとメディアのグローバルカンパニーです。1920年代に小さなアニメーション・スタジオとしてスタートしたディズニーは、今日のエンターテイメント業界において世界中の人々に愛される存在となりました。今後もお客様一人ひとりに最上のストーリーと体験を提供できるような作品作りを継承し、40カ国以上で従業員とキャストメンバーが一丸となり、ディズニーエンターテイメント体験を創出していきます。

このポジションは Disney Financial Services Co., LLC という事業部門の一つである The Walt Disney Company (Corporate)でのお仕事です。

Disney Financial Services Co., LLC は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。





  • 財務&会計, Celebration, フロリダ州, アメリカ合衆国削除