Administrative Coordinator-Guest Experience Integration

Are you an enthusiastic team player?  Do you thrive in a fast-paced environment?  Are you proactive about diving in to solve a problem?  And do you have experience coordinating multiple day-to-day projects?  If you’re nodding your head, then the Administrative Coordinator position with the EPCOT team might be right for you. This role reports to the Project Manager for Guest Experience Integration.

Our administrative coordinator is essential to keeping the EPCOT leadership center running smoothly.  It goes without saying that there will be phone calls, ordering and meeting support, but this job is very much about people, about building relationships and leveraging your peers and partners within the park to help our Cast be successful.  As the “face” of the EPCOT leadership center, your professionalism, loyalty, and attitude reflect the office, and as such, are a critical component to its success. Every day as an administrative coordinator is different!  On any given day you might:

• Partner as the information hub for the residents of EPCOT including executives, leaders, front-line Cast, Operating Participants, WDI, etc.
• Drive team effectiveness and anticipate needs of the organization through
  • An organized and professional environment while providing service focused delivery
  • Knowledge and awareness of the front-line Cast and Guest experience
  • Daily operational update emails and schedules
  • Monitoring phones and calendars
  • Managing and obtaining backstage clearance for non-residents
• Order office supplies through Casual Buyer, manage purchase orders, partner with vendors, receive and track all deliveries to the office
• Provide general office management – keep up with multiple tasks, deadlines, and coordinate and drive responses effectively
• Assist the Duty Manager team with operational requests
• Assist the Park Planning and Integration team with Cast engagement events, media events, and more

Here’s what you will need to be successful in this job:

• Proficiency with technology including Microsoft Outlook, Word, Excel, PowerPoint, Teams, One Note, etc. and confidence to learn new programs when necessary
• Verbal and written communication skills, including telephone etiquette
• Time management and follow-through skills, along with the ability to be flexible with daily tasks and the ability to prioritize the workload
• Ability to handle confidential information
• Effectiveness working in a team environment alongside administrative professionals, project managers, and senior leaders of the organization
• Problem solving skills, as well as continuous improvement process skills by sharing creative and new ideas
• Ability to build solid inter and intra-team relationships, desire to be truly helpful to our Cast and your co-workers, and go the extra mile without being asked

It would be a plus if you also had these skills: 

• Ability to connect the dots and be proactive
• Curious by nature, self-motivated
• Problem-solving skills
• Desire to solve for yes, helps creates a welcoming/inclusive environment

Education is important to us, here’s what we are looking for:

• Required: High school degree
• Preferred: Bachelor’s degree