Operations Training Manager

The Operations Training Manager will encourage and lead the team in charge of delivering training for new and existing Cast Members within Parks. Your team will provide a warm welcome for Cast Training Experience including crafting and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and standard methodologies across Operations Training, and partner with Labor and other cross-functional teams. You will lead a team comprised of hourly, non-union, and hourly union Cast Members. You will report to the Regional Training Manager.

You Will:

• Lead onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)

• Be responsible for delivering all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure implementation

• Supervise the daily delivery of site orientations and training sessions

• Observe/audit facilitators delivering training at the site level

• Plan and communicate training including regulatory, safety, recertification, and ongoing updates

• Partner with Coordinators of Training and Training Liaisons within the Operation to support the property-level trainer designation process (recruit and develop Disney Trainers)

• Promote a "Guest service excellence" approach for all client, partner interactions and product support

• Lead with a process improvement approach to improve connection points, processes, and product

• Collect and analyze data to support performance improvement recommendations and solutions

You Have:

• Minimum 3 years of experience leading an operation with direct reports

• Proficiency in basic computer functions, vital to operating in a Windows environment and other technologies

• Project management skills including defining detailed project timelines and achievable, measurable tasks

• Handle confidential and regulatory information discreetly

• Schedule availability to include weekends, variable shifts and holidays

Recommend:

• Walt Disney World Leadership experience in Park Operations, Merchandise, or Food and Beverage

• Knowledge of DLearn and Train Me

Required Education:

• High school Diploma

Preferred Education:

• Bachelor's degree or validated equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 

#LI-REQ

#DPEPMedia