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The Walt Disney Company: Be Part of the Story

Be Part of the Story

Operations Training Manager

応募後で応募 Job ID 10044230 勤務地-都市 Lake Buena Vista, フロリダ州, アメリカ合衆国 勤務地-国 Walt Disney World Resort 掲載日 2023/03/17


The Operations Training Manager will encourage and lead the team in charge of delivering training for new and existing Cast Members within Parks. Your team will provide a warm welcome for Cast Training Experience including crafting and communicating training schedules, facilitating classes and performance requirements, and delivering on-the-job training. You will integrate information, processes, and standard methodologies across Operations Training, and partner with Labor and other cross-functional teams. You will lead a team comprised of hourly, non-union, and hourly union Cast Members. You will report to the Regional Training Manager.

You Will:

  • Lead onboarding training observing the training progression standards (training schedules, property orientation, on-the-job training)

  • Be responsible for delivering all job-specific training (technical, regulatory, train the trainer, updates) ensuring alignment with learning performance models and an understanding of the uniqueness of each LOB and contractual requirements to ensure implementation

  • Supervise the daily delivery of site orientations and training sessions

  • Observe/audit facilitators delivering training at the site level

  • Plan and communicate training including regulatory, safety, recertification, and ongoing updates

  • Partner with Coordinators of Training and Training Liaisons within the Operation to support the property-level trainer designation process (recruit and develop Disney Trainers)

  • Promote a "Guest service excellence" approach for all client, partner interactions and product support

  • Lead with a process improvement approach to improve connection points, processes, and product

  • Collect and analyze data to support performance improvement recommendations and solutions

You Have:

  • Minimum 3 years of experience leading an operation with direct reports

  • Proficiency in basic computer functions, vital to operating in a Windows environment and other technologies

  • Project management skills including defining detailed project timelines and achievable, measurable tasks

  • Handle confidential and regulatory information discreetly

  • Schedule availability to include weekends, variable shifts and holidays


  • Walt Disney World Leadership experience in Park Operations, Merchandise, or Food and Beverage

  • Knowledge of DLearn and Train Me

Required Education:

  • High school Diploma

Preferred Education:

  • Bachelor's degree or validated equivalent experience

Our Benefits: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits 



Walt Disney World Resort について:


The Walt Disney Company について:

The Walt Disney Companyおよびその子会社・関連会社は、世界をけん引する多様性に溢れた、ファミリー向けエンターテインメントとメディアの国際企業です。当社は、Disney Entertainment、ESPN、Disney Parks, Experiences and Productsを主要ビジネスセグメントとしています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。Disneyは今後もご家族の一人一人に一流の物語と体験を提供できるような作品作りを継承していきます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Walt Disney World Resortでのお仕事です。

Walt Disney Parks and Resorts U.S., Inc. は雇用において均等な機会を提供しています。人種、肌の色、宗教、性別、国籍、性的指向、性自認、障害、又は保護を受けている退役軍人であるという立場に関わらず、応募者を選考します。Disneyは、企業が成長し、革新を生み、最高のストーリーを創出し、急速に変化する世界に対応できるよう、あらゆる人のアイデアや決定を尊重する企業文化を育みます。





  • テーマパーク運営, Lake Buena Vista, フロリダ州, アメリカ合衆国削除