Senior Technical Project Manager

“We Power the Magic!” That’s our motto at Disney Parks, Experiences and Products Technology & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney!

What You’ll Do:

• Undertakes project planning
• Identifies, plans, and coordinates a project plan, ensuring value for key business strategies
• Project delivery plan and its activities to drive the mission and the goals of the organization
• Develops and implements long-term goals and objectives to achieve the successful outcome of the project
• Maintains knowledge of resources and budget planning. Owns budget and resource planning
• Leads execution of project
• Coordinates and facilitates delivery of project objectives
• Ensures timely completion of tasks, maintaining project timeline and target dates
• Assesses project risks and formulates mitigation plans, develops and updates project budgets as required, and delivers successful projects in a timely and cost-efficient manner as shown by project statistics. Leads and directs high-priority matrix objectives, which often require considerable resources and high levels of functional integration and interaction with project sponsors and teams
• Conducts project meetings at leadership and/or executive director levels
• Develops and runs a project change control process to understand additions to project scope.
• Provides input and feedback to project team members
• Identifies and evaluates the risks associated with project activities and takes appropriate action to mitigate the risks
• Ensures adherence to quality standards and reviews results. Tracks progress and reviews activities to make certain deadlines are met appropriately
• Assesses project issues and identifies solutions to meet productivity, quality and customer goals
• Facilitate post-go live and hypercare activities and future road map in relation to Accounting processing/ERP systems
• Prepares and implements project communication
• Ensures all project partners receive orientation and appropriate training in accordance with organizational standards
• Communicates with clients and other partners to gain support and solicit input for program improvements
• Liaises with managers to ensure the effective and efficient program delivery
• Conducts regular program status meetings with all partners, keeping the partner’s needs and requirements continuously in view
• Works collaboratively with development team and support team to maintain thorough understanding of capabilities, and to ensure precise communications between project team and partners
• Creates program presentations and reports for executive leadership, program sponsors and partners
• Presents program status and issues to leadership through formal presentations
• Proactively communicates program status, issues & risks to management
• Supports program/project budget
• Ensures that the project/program operates within the approved budget
• Monitors all budgeted program/project expenditures
• Ensures that all financial actuals for the program/project are up to date
• Works with IT Project Controllers to supervise budget expenditures
• Provides the team mentoring and professional development
• Mentors junior/mid levels of project managers regarding all aspects of the project life cycle and project management field
• Supports Payments and Accounting/Project Management Office initiatives
• Prepares and presents technical and/or educational documentation of assigned projects to improve the knowledge project team
• Continues professional development through attendance at meetings, professional seminars and conferences
• Support leadership and definition of strategic direction of project management functions
• Influence future phase consolidation of accounting processes, integrations, profit centers, etc.

Required Qualifications & Skill:

• Four-year college degree in Information Technology, Business or related field or related work experience
• 4+ years of technical program and project management experience working with technical teams developing enterprise class solutions
• Hands-on experience with practices such as Agile, Lean, Kanban, Waterfall as well as extensive experience with pragmatic blending of styles to facilitate collaboration and delivery
• Ability to understand architectural and technical aspects of projects
• Strong organizational, communication (written and verbal) and time management skills with attention to detail
• Experience with Agile Application Lifecycle Management and development tools like JIRA, Confluence Wiki
• Understanding of Agile technical practices, DevOps and testing concepts (CI/CD, TDD)
• Experience with budget tracking and complex cost-benefit analysis
• Experience leading and prioritizing projects within the program and working seamlessly with various teams and partners in a matrix organization
• Experience working in a team-oriented, collaborative environment
• Experience with ERP systems, facilitating large enterprise scale data and process conversions/migrations
• Experience with SAP and/or customized Disney Accounting Ecosystem knowledge would be an asset

Preferred Qualifications:

• Project management experience with customer-facing digital and/or mobile products
• Project Management Professional (PMP) Certification
• Agile Certifications (CSM; ACP; CSPO; SAFe; LeSS)

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