Disney Reservation Center Sales Agent - Part Time

仕事内容:

職責／担当・主要業務:

Disney Reservation Center Sales Agent responsibilities may include, but are not limited to:

• Handling a high volume of inbound sales and service calls in a fast-paced environment
• Providing personalized, sales-focused service to Guests, travel agents, and business partners
• Identifying Guest needs through discovery and recommend Disneyland Resort products, services, and vacation options that align with their plans
• Supporting revenue generation by confidently presenting options, overcoming objections, and asking for the sale
• Booking, updating, modifying, and cancelling reservations with a high level of accuracy and detail
• Navigating multiple systems and resources while maintaining strong call flow and Guest connection
• Sharing detailed information about Disneyland Resort offerings, including Resort Hotels, ticket options, vacation packages, policies, and procedures
• Supporting Guests through problem-solving and service recovery when travel-related questions or concerns arise
• Communicating with internal partners to resolve reservation-related issues as needed
• Participating in training, product updates, and continuous improvement opportunities
• Maintaining performance expectations in areas such as Guest service, sales, revenue, efficiency, and quality
• Representing the Disney brand with professionalism, enthusiasm, and integrity in every interaction

必須要件:

• You must be at least 18 years of age to be considered for this role
• Demonstrated strong Guest service and consultative communication skills
• Strong verbal, interpersonal, and listening skills
• Demonstrated ability to build rapport and create positive Guest interactions over the phone
• Demonstrated computer proficiency, including typing and navigating multiple systems simultaneously
• Ability to work in a structured, high-volume, performance-driven environment
• Strong attention to detail and ability to accurately process information in real time
• Ability to learn and retain a large amount of product, policy, and system knowledge
• Ability to multitask while maintaining quality, accuracy, and professionalism
• Flexibility to support operating hours Monday through Sunday, 7:00 AM to 10:00 PM
• This role is Part Time and requires full availability for any shift, including nights, weekends, and holidays, and the ability to work more than three days per week

望ましい経験／スキル:

• Bilingual in Spanish
• Previous sales experience in a service-oriented or call center environment
• Strong sales and closing skills, including the ability to overcome objections
• Experience recommending products or services based on customer needs
• Comfort confidently asking questions and explaining options to help guide purchasing decisions
• Ability to analyze and respond to complex Guest needs with care and accuracy
• Strong technical comfort and ability to learn web-based booking and reservation systems quickly
• Knowledge of the Disneyland® Resort, including Resort Hotels, ticket products, vacation packages, and Disney terminology
• Knowledge of the travel industry or travel-related sales and service environments
• Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays

その他:

SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am. Please note that the principles of seniority are used to schedule all roles.

SUBMITTING YOUR APPLICATION
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KEYWORD: DLR Casting, dlrcasting

The pay rate for this role in California is $26.00 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits