Senior Operations Training Manager
応募 後で応募 Job ID 10138621 勤務地－都市 アナハイム, カリフォルニア州, アメリカ合衆国 勤務地－国 Disneyland Resort 掲載日 2025/12/19仕事内容:
About the Role & Team
The Senior Operations Training Manager will support F&B, Retail and DPI and develop innovative training strategies, lead process improvement efforts, and be an advocate for change. Responsibilities include, but are not limited to, design and activation of training strategies in support of line of business and resort priorities, build strategic and sustainable relationships with Operations leadership teams, own the integration and sustainment of Disneyland Resort training processes and standards, assess training efficiency for hourly and salaried Cast. This role will work closely with Operations leaders, Experience Optimization (EO) Product Optimization (PO), and Documentation teams to design and implement training strategies to support business needs.
Interested candidates should have a flexible schedule considering all days of the week, times of day, and may flex based on business priorities, audience and training needs.
This role will report to the Sr Mgr-Ops Training & Development.
What You Will Do:
Develop training strategy and implementation plans for base case training needs, new business initiatives, large-scale projects, and resort priorities as required.
Lead and manage projects collaborating with key stakeholders and delegating deliverables across the teams.
Lead and influence operating leaders to drive compliance of all required training.
Collaborate with Operations leaders, EO and PO partners, to design and activate integrated training strategies to support line of business and Resort business priorities.
Lead integration of key partners in training strategy design to allow for inclusive strategy development, resulting in effective training documentation, tools, and training delivery.
Advocate activation and sustainment of leadership training strategy.
Own the development, implementation and follow-through for new leader onboarding/transition plans.
You will provide day-to-day leadership and direction to salaried leaders, and Office and Technical Cast.
Required Qualifications & Skills:
5+ years of leadership experience with direct reports responsibility
Optimally lead others through change
Lead both directly and indirectly at all levels
Effective collaboration and integration skills
Technology proficiency in Windows-based applications, including Word, PowerPoint, Visio and Excel
Demonstrated knowledge of resort business priorities and practices
Proficiency in planning and problem-solving
Work in a team-oriented, collaborative environment
Integrate multiple groups driving towards a common goal
Relies on experience and judgment to plan and accomplish assigned goals
Strong facilitation, presentation and interpersonal skills
Preferred Qualifications & Skills:
Leader of salaried leader's experience
Experience in Operations, Human Resources, Training, Project Management, or other related fields
Preferred Education:
Bachelor's degree in Business Administration, Human Resources, related field, or relevant level of experience
Additional Information
Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.
The hiring range for this position in California is $87,100.00-$116,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disneyland Resort について:
Walt Disneyが1955年7月17日にDisneylandを開業した時、彼はここが世界中の喜びとインスピレーションの泉となるようにと願いました。それ以来、Disneyland Resortは8億人をこえるゲストを迎え、有名な2つのDisneyテーマパークと3つのホテル、Downtown Disney Districtと呼ばれるショッピング、ダイニング、エンターテイメントエリアを備えた、約500エーカーを超える広さの、多岐にわたる世界クラスのファミリー・リゾートとなるまでに成長しました。Disneyland Resortは、創造力と技術、イノベーションを組み合わせて、ストーリーテリングを新たなレベルへと引き上げ、キャストは日々来場する何千人ものゲストの生活にDisneyのマジックを届ける役割を担っています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Parks and Resorts U.S., Inc. という事業部門の一つである Disneyland Resortでのお仕事です。
Walt Disney Parks and Resorts U.S., Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。