Spa Attendant - Tenaya Stone Spa - Part Time

仕事内容:

職責／担当・主要業務:

• Properly open and close spa each day according to Standard Operating Procedures
• Accurately book, change and cancel spa appointments
• Review Guest appointment/schedules as needed
• Acknowledge and greet Guests who enter and leave the spa facilities
• Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation
• Utilize spa computers with skill and proficiency
• Maintain a spa desk fund
• Answer the phone promptly and use the Guest’s name throughout the phone conversation
• Issue spa lockers, robes and slippers to Guests and escort Guests to their lockers
• Provide orientation tour, explaining spa amenities offered and answering Guest questions
• Maintain a safe, clean and well-organized spa environment through consistent monitoring of the locker/facility
• Actively promote spa, treatments, services, sessions and retail as well as programs and promotions
• Maintain a clean, safe, fully stocked and well organized work area
• Follow stock replenishment procedures
• Maintain eye contact when addressing all spa Guests
• Handle Guests questions and concerns professionally and courteously
• Provide accurate and immediate responses to all requests by guests ensuring complete Guest satisfaction
• Attend mandatory training to maintain knowledge of current spa policies, procedures and trends
• Follow Open/Close procedures including, but not limited to counting out and balancing of funds at beginning and end of shifts
• Follow Open/Close procedures for locker areas
• Adhere to loss prevention guidelines
• Additional leadership opportunities may be available that would require completion of an additional practical assessment

必須要件:

• You must be at least 18 years of age to be considered for this role
• Ability to handle difficult/sensitive situations independently, while confidently utilizing service recovery methods
• Possess complete knowledge of all services and products while educating Guests
• Strong verbal communication skills
• Must have enthusiasm and possess excellent Guest service skills
• Receptive to special requests and proactive in anticipating Guests needs
• Knowledgeable about The Disneyland® Resort and surrounding area
• Basic mathematical skills are necessary

望ましい経験／スキル:

• Prior spa experience- familiarity with spa products/services and terminology helpful
• Sales training
• Prior sales experience helpful; comfortable with suggestive selling
• Bi-lingual

その他:

SCHEDULE AVAILABILITY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. This is a Full-Time position that requires full availability, including working evenings, weekends and holidays when needed.

SUBMITTING YOUR APPLICATION
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Keyword: DLR Casting, dlrcasting, Disneyland Resort Casting Hourly Jobs, DLRSpa, DLR Spa, DLRResortRoles, DLR Resort Roles

The pay rate for this role in California is $28.75 per hour.

Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits.