Guest Relations (IA) Bench, WDW (Lake Buena Vista, FL)- Part Time

仕事内容:

職責／担当・主要業務:

• Guest Relations Cast are equipped with real-time park information to share tips, and tricks to maximize Guest’s visit
• Manage recovery tools to aid in an array of situations including handling critical issues, navigating escalated interactions and being dispatched to operational downtimes

• Handle conflict resolution, resolve Guest concerns, and make decisions in high-pressure situations through a delicate balance of integrity, empathy, and care

• Work in a partnership setting where they must communicate extensively and adjust quickly to operational changes providing support across the entire Walt Disney World property
• Flexible and support unusual and unplanned situations by performing crowd control functions, responding to operational downtimes and other isolated incidents and distributing Guest service recovery

• Engage with over 20 high-tech applications and systems, often using multiple at the same time while maintaining Guest confidentiality

• Coordinate My Disney Experience profiles, ticket entitlements, and Guest itineraries. Guest Relations Cast also assist with ticket entitlement modifications, payments, and exceptions

• Provide information on services for Guest with disabilities, language assistance, and dining reservations

• Assist in an array of roles, including the Guest Experience Team; at all four Theme Parks, Disney Springs, both Water Parks and ESPN Wide World of Sports

必須要件:

• Six (6) months of Walt Disney World experience

• Meet Walt Disney World Transfer Guidelines: No more than one (1) reprimand in the past six (6) months and no more than four (4) attendance entries in the past six (6) months

• Passion and familiarity of Disney Products

• Verbal and written communication skills

• Demonstrate and display the 5 Keys

• Comfortable working independently with limited direct leadership

• Computer, mobile device and technical proficiency with the ability to navigate between multiple and concurrent complex applications

• Prolonged standing and walking to assist with Guests, and maintain crowd control during peak operational hours in indoor and outdoor settings during different weather conditions, including direct sunlight

• Part-Time requires full availability for any shift, (3) days per week, including nights, weekends, and holidays. Two weeks of Full Availability required for Training.

望ましい経験／スキル:

• Bilingual: Spanish, Portuguese, Japanese, French & German

• Experience with cash handling including multiple forms of payment, foreign currencies, credit card transactions & discounts

• Experience working with ticketing systems, hotel management systems, and/or other point of sales platforms

• Prior experience in a customer service, support, or problem-solving role

その他:

KEYWORD: WDWCasting, WDW Casting, WDWCASTING WDW: Walt Disney World Casting Hourly Jobs WDW Hourly

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