Lead Business & Information Analyst

We Power the Magic!” That’s our motto at Disney Experiences. Our team builds extraordinary immersive digital experiences for the Company’s world-class vacation brands including Disney’s Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digital-led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business as well as other initiatives including MyDisneyExperience and Hey, Disney! 

What You’ll Do

The team at U.S. Parks Tech & Digital (Walt Disney World & Disneyland) is seeking an experienced Lead Business Analyst to join the US Parks team of program, portfolio, and project managers. The ideal candidate will be responsible for two major workstreams: 

Process Improvement: 

• Analyze business processes, gather requirements, document requirements using techniques such as workshop facilitation, document analysis, onsite walkthroughs, use case creation, scenario modeling, and task/workflow analysis.

• Collaborate with internal and external stakeholders to understand program needs, strategic direction, and ensure initiative delivery.

• Drive US Parks-wide change across the Technology & Digital organization to achieve strategic goals.

• Engage and persuade peers and leaders to adopt new ideas and initiatives.

Program Management:

• Collect, clean, and evaluate large datasets to identify trends, patterns, and insights to enable informed decision-making and strategic planning.  Leverage modeling techniques to support running hypothesis, optimize analysis and forecast trends.

• Partner with cross-functional internal teams and external stakeholders to define initiative scope, goals, KPIs, outcomes, and deliverables.

• Monitor and communicate project status, issues, and risks to stakeholders, management, and the community of practice.

• Provide strategic input on portfolio, project, and program management best practices and monitor industry trends.

• Ensure the benefits, impact, and release of all changes are tracked, managed, and communicated to relevant stakeholders.

• Provide subject matter expertise on business unit processes and systems.

Required Qualifications & Skills  

• Minimum of 7+ years of experience as a Program / Business Analyst 

• Ability to manage multiple projects and priorities simultaneously. 

• Strong leadership and time management skills. 

• Excellent analytical and problem-solving abilities. 

• Experience with change management principles. 

• Understanding of software development tools such as JIRA, Confluence, etc. 

• Familiarity big data / visualization tools such as PowerBI, Tableau and the core concepts of relational data. 

• Experience with business analysis tools and application development methodologies. 

• Knowledge of project management principles and practices; Software Development lifecycle (SDLC) 

Preferred Qualifications: 

• Experience with Agile methodologies. 

Required Education

Bachelor's degree in Technology, Business, Finance, Industrial Engineering or related field.

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