Multi Language - Spanish Sales Agent, DC, (Orlando, FL) - FT Bench
応募 後で応募 Job ID 1277972BR 勤務地－都市 オーランド, フロリダ州, アメリカ合衆国 勤務地－国 Walt Disney World Resort 掲載日 2025/05/10仕事内容:
Disney Central is currently looking for Multi Language Sales Agent, bilingual English speakers with fluency in Spanish!
They focus on creating magical vacation planning experiences using outstanding Guest service skills and strong attention to detail. They assist Guests, Clients and Travel Agents calling from the US and worldwide traveling to Walt Disney World. Our Agents will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.
Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments.
The operating hours of Disney Central Orlando are Sunday through Saturday, 6:45 a.m. to 11:15 p.m.
The starting pay rate for this position is $18.25 per hour, with an opportunity for the pay rate to be higher based on experience. They will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
They focus on creating magical vacation planning experiences using outstanding Guest service skills and strong attention to detail. They assist Guests, Clients and Travel Agents calling from the US and worldwide traveling to Walt Disney World. Our Agents will be required to address the needs of our Guests by establishing a positive rapport with emphasis on sales and service.
Located in Orlando, FL, this is an hourly position with an incentive program based on performance, conversion rates, and average handling time metrics. We also attend a paid training class where you will participate in multiple performance and knowledge assessments.
The operating hours of Disney Central Orlando are Sunday through Saturday, 6:45 a.m. to 11:15 p.m.
The starting pay rate for this position is $18.25 per hour, with an opportunity for the pay rate to be higher based on experience. They will have the ability to earn performance incentives ranging from an average of $2.50 to $7.50 per hour.
職責／担当・主要業務:
In this position, the agents meet or exceed Disney’s quality and guest service standards, by providing comprehensive information about The Walt Disney World Resort using numerous software applications during the process. They will support our Latin America Consumer Direct channel and Walt Disney World® Resort Room, Dine & Recreation bookings and Ticket products. In addition, this team will assist Guests who have already booked a resort reservation by providing services such as taking payments, making reservation modifications, recommending booking additional vacation experiences and other projects as assigned.必須要件:
- Bilingual in both English and Spanish verbal and written communication skills, as well as telephone etiquette skills
- One (1) year of Sales and Services experience in a high-volume environment
- Strong interpersonal, listening, and oral communication skills
- Eagerness to learn new policies, procedures, product lines and new software applications
- Ability to be flexible and react to new situations and information quickly while partnering with other departments
- Problem solving and decision making skills
- Strong organizational and time management skills
- Knowledge of Walt Disney World products and services
- Computer proficiency within a Microsoft Windows environment while navigating between multiple and concurrent computer applications, as well as familiarity with mobile applications
- Complete all required Company trainings and compliance courses as assigned
- Flexible with work schedule, including overtime, weekends and holidays
望ましい経験／スキル:
- Knowledge of Walt Disney World products and services
- Sales or service experience in a call center environment
- Familiar with international vacation planning practices
- Ability to learn and multiple computer systems and lines of business; Resort Sales, Travel Trade and AlaCarte
その他:
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.
KEYWORD: WDWCasting, WDW Casting, Reservations, CallCenter
Walt Disney World Resort について:
1971年の開園以来、ウォルト・ディズニー・ワールド・リゾートは、数多くのお子様やご家族の思い出作りに重要な役割を担ってきました。現在、世界中の何億人ものお客様が、ディズニーでのバケーションを楽しむために、この魔法のような場所を訪れます。クリエイティビティ、イノベーション、テクノロジーを組み合わせることで、同リゾートは、ディズニーの伝統的な物語とファミリー向けの新しいエンターテイメントへとお客様を惹き込みます。ストーリーテリングの豊かな伝統を受け、ウォルト・ディズニー・ワールド・リゾートのキャストメンバーは、細部まで行き届いた卓越した気配りと優れたゲストサービスを通じて、ディズニーの魔法を実現します。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Destinations, LLC という事業部門の一つである Walt Disney World Resortでのお仕事です。
Disney Destinations, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。