Quality Assurance Manager - Costuming

Through innovative storytelling and collaboration, Disney Live Entertainment crafts, produces, and delivers remarkable and engaging entertainment experiences! From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of fields and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust!

The Quality Assurance Manager is the first point of contact for clients who have concerns or questions regarding costume products. They partner with clients across the enterprise to resolve concerns and communicate outcomes. This role will also lead all aspects of product quality as it comes out of manufacturing to ensure that it meets quality standards.

The Quality Assurance Manager will report to the Area Manager - Character Inventory.

This is a Full-Time role.

What You Will Do:

• Supervise the quality of all costume products from all vendors either on-site at vendor facilities or in-house

• Identify, track, and resolve quality issues

• Develop & maintain quality standards & metrics

• Facilitate costume accommodation process

• Lead brainstorming sessions for issue resolution

• Work with clients from all over the world

• Work with Costumers, Buyers, Designers, Costuming Leaders, and other partners external to the department

• Complete cost analysis and articulate return on investment

• Communicate issues, resolution plans, and outcomes to a wide audience of clients

• Cultivate open partnerships with all product partners

• Mentor and give feedback to associate costume buyers, costume buyers, and senior costume buyers, focusing on product quality, to further develop the team

• Lead hourly employees

Required Qualifications

• 5+ years of experience in garment construction, apparel manufacturing, or apparel quality assurance

• Experience with project management

• Experience leading hourly Cast

• Experience performing cost analysis and comparisons

• Experience communicating (verbal & written) to all levels of stakeholders

• Experience collaborating with all levels of internal and external partners

• Ability to work around all types of fabrics, fibers, and synthetic furs

• Ability to be flexible with work schedule, including extended hours, holidays, and weekends

• Ability to travel between various work locations in a day

• Ability to travel domestically and internationally up to 10% of the time

Preferred Qualifications

• Obtain or the ability to obtain a valid Passport

• Experience with union contracts

• Experience with SAP and/or SmartSheet

• Experience with garment patterning

• Multi-lingual (Spanish & Chinese-Mandarin)

Education

• High School diploma or equivalent is required

• Advanced degree in Costuming, Fashion, Warehousing, Garment Manufacturing or related field is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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