Senior Product Operations Manager - Techology Operations

“We Power the Magic!” That’s our motto at Disney Experiences (DX) Tech & Digital. Our team creates world-class immersive digital experiences for the Company’s premier vacation brands. We deliver experiences to consumers through our Disney’s Parks & Resorts worldwide, Disney Cruise Lines, and Disney Vacation Club. We are responsible for the end-to-end digital and physical Guest experience for all technology & digitally led initiatives across the Attractions & Entertainment, Food & Beverage, Resorts & Transportation and Merchandise lines of business, as well as other initiatives such as Hey, Disney!  

This role sits in the Tech Ops, Quality, and Systems Engineering organization within Technology & Digital for Disney Experiences. We are seeking a Senior Product Operations Manager who is process & detail oriented for management of our Technical Operations portfolio. 

The Senior Product Operations Manager will work with product owners and app teams for visibility into roadmaps and cross-team collaboration on key initiatives, ensuring easier long-term operational management and standard practices. It spans planning, implementation, monitoring, and optimization, with a strong emphasis on collaboration between development and operations teams.

In this role, you will collaborate closely with cross-functional teams, including software engineers, product owners, technical account managers, and project managers to align product vision and business requirements with TechOps.

As the primary point of contact, you will build, maintain, and nurture relationships with key stakeholders, including business partners and sustainment teams, ensuring product delivery meets business needs. You will be responsible for establishing communication plans for TechOps as a critical partner and ensuring TechOps has a cohesive view across both international and domestic portfolios on the services and needs of the business to be supported.

What You'll Do 

• Drive holistic roadmap and support of continuous improvements. 

• Proactively collaborate with cross-functional teams to surface and document upcoming key launches and high-priority initiatives, driving alignment with TechOps and ensuring these items are integrated into planning cycles and sprint commitments.

• Be the primary point of contact within the TechOps portfolio - across both capital and operational components - for acknowledging and communicating critical operational deliverables to minimize the risk of competing priorities and funding gaps that could impact successful execution.

• Monitor progress and provide timely updates to TechOps management and stakeholders on product and launch development stages to maintain seamless delivery.

• Experience preparing and facilitating project roadmaps, presentations, dashboards, and data-driven storytelling for leadership and executives.

• Assist TechOps leadership with the allocation of resources within the portfolio, ensuring accurate reporting and up-to-date financial data.

• Experience with industry-standard project management tools such as MyPPM, JIRA, Confluence, Keynote, Smartsheet, Microsoft Office Suite, or equivalent tools

Required Qualifications & Skills    

• Minimum of 5 years of experience in product and project management or related experience within technology-powered platform teams 

• Experience working with and in a scrum team; confidently leading discussions and making informed decisions even when full details are not yet available

• Experience in application change and release planning / coordination of tasks across teams 

• Excellent communication skills and comfort with executive level including the ability to engage in high-level business discussions and technical conversations. 

• Experience speaking in the domain language of technical engineers and interpreting non-technical/ finance/ security parlance 

• Experience in Tech Ops and service delivery management

• Proficiency in ITSM tools like ServiceNow, Agile project management tools like MyJira 

• Familiarity with Cloud and TechOps platforms and technologies

• Experience of handling and navigating time zones, cultural nuances, and regional dependencies to manage both international and domestic service requests.

Required Education 

• Bachelor’s degree or equivalent work experience 

​

#DISNEYTECH