Sr. Manager, Product Management
応募 後で応募 Job ID 10143274 勤務地－都市 オーランド, フロリダ州, アメリカ合衆国 勤務地－国 Disney Experiences 掲載日 2026/02/25仕事内容:
At Disney, we’re storytellers. We make the impossible, possible. The Walt Disney Company (TWDC) is a world-class entertainment and technological leader. Walt’s passion was to continuously envision new ways to move audiences around the world—a passion that remains our touchstone in an enterprise that stretches from theme parks, resorts and a cruise line to sports, news, movies and a variety of other businesses. Uniting each endeavor is a commitment to creating and delivering unforgettable experiences — and we’re constantly looking for new ways to enhance these exciting experiences.
Disney Experiences Technology creates world-class immersive experiences across our global theme parks, resorts, and vacation clubs. As a Senior Manager, you will hold a dual-impact leadership role. You will be responsible for the strategic roadmap of our Contact Center Platform—supporting both Service and Commercial applications—while simultaneously leading product management and software delivery for critical Business Operations including Textile Services, Animal Services, Events Planning, and the Disney College Program.
You are a "people-first" leader with a relentless bias for action. You will oversee a team of managers who lead product and delivery squads, ensuring that technology initiatives for both Guest-facing platforms and behind-the-scenes operations drive measurable business value and efficiency.
WHAT YOU WILL NEED:
· Omni-Channel Strategy: Lead the evolution of the Contact Center platform for Service and Commercial use cases, leveraging Gen-AI to increase revenue and streamline Guest interactions.
· Business Operations Support: Direct the product management and delivery lifecycle for specialized business lines, including Textile Services, Animal Services, Events Planning, and the Disney College Program.
· Strategic Roadmapping: Lead product leaders to develop and maintain a comprehensive, forward-looking roadmap for technology platform evolution.
· Team Leadership: Manage at least two managers who oversee product management and software delivery teams, comprising both internal Cast members and global third-party resources.
· Value-Driven Solutions: Apply technology to solve real-world operational challenges; you believe in "technology with a purpose" and prioritize driving real business outcomes over technical vanity projects.
· Change Leadership: Navigate complex business relationships and drive alignment across diverse stakeholders, ensuring teams are "brought along" during critical change moments.
· Roadblock Removal: Act as a high-velocity problem solver who proactively identifies and removes hurdles to keep delivery on track.
WHO YOU ARE
· Constantly Curious: You are always learning and looking for ways to improve yourself, others, and our business processes.
· Action-Oriented Leader: You have never met a problem you wouldn't attempt to solve. You drive people to action and possess a natural "bias for action" to find the path forward.
· People-First Mentor: You prioritize the growth and well-being of your team, fostering an environment where both direct and indirect teams can excel.
· Strategic Navigator: You are adept at understanding complex, multi-site business processes and translating them into technical requirements.
· Collaborative Partner: You excel at leading large initiatives that require deep partnership across various Cast operations and international business lines.
REQUIRED QUALIFICATIONS & SKILLS:
· Leadership Experience: 10 years of experience managing teams and leading through influence.
· Full SDLC Mastery: Deep experience in the full Software Development Life Cycle, from discovery to delivery.
· Complex Platform Experience: Background in managing large-scale platforms (Service and/or Commercial) and diverse business operation applications.
· Gen-AI & Emerging Tech: Practical understanding of how to leverage Generative AI and omni-channel technologies to drive efficiency and revenue.
· Vendor & Resource Management: Experience managing a mix of internal Cast, onshore, and offshore third-party delivery resources.
Required Education
- Bachelor's Degree in relevant field of study and/or equivalent work experience
Preferred Education
- MBA or equivalent advanced degree
Disney Experiences について:
Disney Experiencesは、テーマパーク、リゾート、クルーズ船、ユニークなバケーション体験、製品などを通じて、ディズニーのストーリーとフランチャイズの魔法を世界中に届けています。ディズニーは、米国、欧州、アジアの6つのリゾート、トップレーティングのクルーズライン、人気のバケーションオーナーシッププログラム、受賞歴のあるガイド付きファミリーアドベンチャービジネスを有し、旅行業界でひときわ輝いています。さらに、ディズニーのグローバルコンシューマー製品事業には、世界をリードするライセンスビジネス、世界最大の子ども向け出版ブランド、あらゆるプラットフォームのゲームにおける世界有数のライセンシング、世界中のロケーションおよびオンラインのディズニーストアがあります。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Walt Disney Attractions Technology LLC という事業部門の一つである Disney Experiencesでのお仕事です。
Walt Disney Attractions Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。