Housekeeping Guest Service Manager, $71,000 - $95,100
応募 後で応募 Job ID 10130184 勤務地-都市 カポレイ, ハワイ州, アメリカ合衆国 勤務地-国 Aulani, A Disney Resort & Spa 掲載日 2025/09/04仕事内容:
Aulani, A Disney Resort & Spa, is more than an enchanting, family-friendly destination. We’ve combined the spirit of O`ahu with the magic of Disney to create a place where guests and cast members alike can feel the magic, can feel the spirit of the island and can truly feel welcome. Here, you’ll bring the spirit of the islands to life in every part of your role. Are you ready to join this team and make an impact?
Our Housekeeping Guest Service Manager team takes phenomenal pride in managing a team of experienced housekeeping professionals who ensure our guestrooms and accommodations are what our guests come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.
This Full-time position reports to the Assistant Housekeeping Director and will be working onsite at our breathtaking Aulani resort on the island of Oahu, Hawaii.
What you will do:
- Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
- Maintain employee focus to encourage and develop a diverse, multi-lingual team
- Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
- Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
- Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
- Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
- Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
- Supervise daily staffing levels and shift coverage needs
- Support local projects and monitor supervise any potential impacts to the guest and cast experience
Here’s what you’ll need to be successful in this role:
- Minimum one year supervisory or managerial experience
- Minimum one year working in a housekeeping role
- Passion for service and commitment to safety awareness
- Experience leading a multicultural team and a passion for developing others
- Good verbal and written skills, along with problem-solving and decision-making
- Experience leading in a team environment, holding self and others accountable, and the ability to deal with conflict
- Operational guest service experience and skills
- Proficiency in basic computer functions vital to operate in a Windows environment and other technologies
- Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
- Flexibility to work varied hours, including evenings, overnight, weekends and holidays
It would be a plus if you also have these skills:
- Housekeeping experience working in a luxury hotel
- Knowledge of chemicals, materials, cleaning technique and equipment
- Knowledge of HotSOS
- Multilingual skills
Education is important to us, here is what we’re looking for:
- Required: High School degree or equivalent
Benefits and Perks:
- Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/aulani-benefits
The hiring range for this position in Hawaii is $71,000 to $95,100 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Aulani, A Disney Resort & Spa について:
ハワイ諸島の自然の美しさと精神にディズニーの魔法というエッセンスを加えたアウラニ・ディズニー・リゾート&スパ。このリゾートでは、ハワイの文化と物語が称えられ、息づいています。オアフ島のオーシャンフロントに位置し、21エーカーの敷地に広がるこのリゾートは、青い空と美しい景色を背景に、ご家族がハワイの文化や歴史、伝統を感じることができるよう、特別に設計されました。キャストメンバーは、ディズニーの名高いサービスと魅力的なエンターテイメントを提供すると同時に、このようなハワイのストーリーを実現するために不可欠な存在です。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは DVC Hawaii Management Company, LLC という事業部門の一つである Aulani, A Disney Resort & Spaでのお仕事です。
DVC Hawaii Management Company, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。