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Lead Solutions Engineer

応募 後で応募 Job ID 10128153 勤務地-都市 グレンデール, カリフォルニア州, アメリカ合衆国 / サンタモニカ, カリフォルニア州, アメリカ合衆国 勤務地-国 Disney Entertainment and ESPN Product & Technology 掲載日 2025/08/08

仕事内容:

10128153 Lead Solutions Engineer 
Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

  • Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
  • Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
  • Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

We’re seeking an ambitious Lead Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at Disney. We're looking for an individual who enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, and has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.

The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.

Responsibilities:

  • Owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
  • Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
  • Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
  • Investigate complex issues, diagnose product bugs, and resolve requests
  • Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
  • Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
  • Act as a leader by example on the team, contributing to the development of best practices, team processes, and peer training
  • Ability to think on your feet during challenging situations, adapting to change
  • Able to communicate in multiple avenues to multiple levels of leadership successfully

Basic Qualifications:

  • Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related discipline; and/or relevant experience
  • 7+ years of experience in ad technology, operations, support or incident management.
  • Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
  • Strong grasp of online video and display advertising and monetization.
  • Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
  • Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
  • Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
  • Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
  • Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)

#DISNEYTECH


The hiring range for this position in California is $138,900.00 to $186,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

その他:

DISNEYTECH


Disney Entertainment and ESPN Product & Technology について:

Disney Entertainment and ESPN Product & Technologyでは、イマジネーションとイノベーションを融合することで、世界中で最も愛されているストーリーや製品をお客様が体験し、それらと触れ合う方法を新たな視点で再考しています。私たちの業務は多岐にわたり、極めて洗練されています。私たちは、すばらしい体験を創造し、メディアの未来を変革すると同時に、世界中の人々と、彼らが愛するストーリーやスポーツとのつながりを深めることができる製品やプラットフォームを構築しています。

世界クラスのテクノロジーと比類のないクリエイティビティを結びつけるDisneyの能力が、私たちをユニークな存在にしています。それは私たちの過去、現在、そして未来の核心にあるものです。私たちはストーリーテラーであると同時にイノベーターでもあり、クリエイターであると同時にビルダーでもあり、エンターテイナーであると同時にエンジニアでもあります。

The Walt Disney Company について:

The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。

このポジションは Disney Streaming Technology LLC という事業部門の一つである Disney Entertainment and ESPN Product & Technologyでのお仕事です。

Disney Streaming Technology LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。

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  • テクノロジー, グレンデール, カリフォルニア州, アメリカ合衆国削除
  • テクノロジー, サンタモニカ, カリフォルニア州, アメリカ合衆国削除