Lead Solutions Engineer

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Ad Platforms is responsible for Disney’s industry-leading ad technology and products – driving advertising performance, innovation, and value in Disney’s sports, news, and entertainment content, across all media platforms.

We’re seeking an ambitious Lead Solutions Engineer who will be responsible for owning day-to-day technical operations for the Automated Marketplace at Disney. We're looking for an individual who enjoys solving complex & technical problems, is an innately investigative thinker, works with a sense of urgency, and has experience with critical service operations and strives to provide a high standard of customer satisfaction in high volume, production environments.

The team is fast moving and requires you to translate technology solutions into business impact, while efficiently working with developers, sales, product and operations. For this particular role, you should be well versed in ad technology and distributed systems and comfortable getting into the details of operational mechanics. You will be accountable for the monitoring, health and growth of the Automated Marketplace.

Responsibilities:

• Owning day-to-day technical operations for the Ad Platforms Technical Operations team Automated Marketplace and Core Ad Serving integrations
• Ensure monitoring and alerting on production services are in place, and be available on-call for production incidents and new product launches
• Triage, respond to and de-escalate inbound escalations (tickets) in a timely manner while maintaining a high standard of professionalism and client satisfaction
• Investigate complex issues, diagnose product bugs, and resolve requests
• Develop strong partnerships with sales, support, engineering, product management and analytics leaders to drive focus on strategic and tactical channel objectives
• Maintain detailed support documentation for both internal and external use to strategically identify and understand trends
• Act as a leader by example on the team, contributing to the development of best practices, team processes, and peer training
• Ability to think on your feet during challenging situations, adapting to change
• Able to communicate in multiple avenues to multiple levels of leadership successfully

Basic Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Mathematics, or a related discipline; and/or relevant experience
• 7+ years of experience in ad technology, operations, support or incident management.
• Deep understanding of Exchanges, Real-time Bidding, Demand Side Platforms, Supply Side Platforms, 1st and 2nd price auctions, Programmatic Marketplaces (PMP) and Programmatic Guaranteed (PG) deal types
• Strong grasp of online video and display advertising and monetization.
• Solid understanding of IAB specs OpenRTB, VAST/VPAID/VMAP
• Working knowledge of ad trafficking workflows in an enterprise Ad Server like Google Ad Manager, Freewheel or similar system
• Experience managing a support ticket queue in JIRA, Zendesk, or similar system.
• Fluency in SQL. Experience with AWS Athena, DynamoDB, MySQL, Snowflake, or Hive
• Working knowledge of monitoring platforms (Cloudwatch, Datadog, Pagerduty or similar platforms)

#DISNEYTECH

The hiring range for this position in Seattle, WA is $132,500 to $177,600 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.