Senior Distribution Ops Manager- Disney+ Servicing

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

1. Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.

2. Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 

3. Innovation: We develop and implement groundbreaking products and techniques that shape industry norms, and solve complex and distinctive technical problems.

Content Platforms & Operations is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination, and more. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

Job Summary:

The Senior Distribution Operations Manager is a senior individual contributor responsible for independently driving end-to-end operational delivery of Disney+ content globally across multiple pipelines including Originals, Trailers & Special Looks, Podcasts, and ESPN content. This role ensures every title is technically accurate, validated, conforming to platform specification, cost efficient, and launched on-time for global Sunrise. This role requires excellent judgment under ambiguity, ability to solve highly complex operational issues with minimal supervision, and ability to operate as the subject matter expert on title readiness. The Senior Distribution Operations Manager is expected to anticipate problems before they impact launch timelines, lead cross-functional troubleshooting, and build scalable repeatable solutions that prevent recurrence. This role will also proactively identify workflow opportunities that bring improved cost efficiency, timeline compression, tooling enhancements, reduced friction between internal teams, and higher quality outcomes. This role is highly visible and will frequently interface with senior leaders across Content Platforms & Operations, D+ Programming, Studio Operations, and Localization organizations — including preparing executive-level operational readouts, incident summaries, sunrise risk forecasting, portfolio launch reporting, and performance trend insights.

The ideal candidate is data-driven, structured, calm under pressure, and able to influence decisions without direct authority.

• Own day-to-day title delivery execution to Disney+ globally; track materials through ingest, validation, conformance and SIP/DSS success.
• Ensure technical specification accuracy and Sunrise readiness. Partner with Studio Ops, Dubbing/Localization, Mastering, Avails and Programming to interpret priorities, unblock issues, escalate risk early, and communicate status.
• Identify operational gaps; propose workflow/tool improvements; contribute to “cheaper, faster, better” improvement initiatives.
• Use operational data, performance metrics, budget guardrails and OKRs to increase velocity, influence decision making, drive efficiency and ensure delivery within cost targets.

Required Education, Experience/Skills/Training:

• Minimum 7 years of experience in digital distribution, streaming operations, studio post/localization servicing, or similar content operations functions.
• Strong understanding of digital supply chain delivery workflows and streaming technical specifications. Proven track record of driving operational execution under tight deadlines.
• Experience coordinating across diverse internal and vendor teams.
• Strong problem solving, prioritization, communication and project management skills.
• Strong analytical and organizational skills, with the ability to drive results through influence and collaboration.
• Excellent written and verbal communication skills.
• Proven ability to balance technical and business considerations in decision-making.
• Ability to adapt and thrive in a fast-paced, collaborative environment.
• Bachelor’s degree or equivalent experience.

Preferred requirements include:

• Bachelor's degree in Film/Media/Post/Operations
• Experience servicing global content delivery for streaming platforms.
• Knowledge of localization workflows and global dubbing/subtitling servicing.
• Experience operationalizing OKRs, KPIs, or SLA dashboards.
• Familiarity with Disney’s internal systems (e.g., Wonderland, DOT/ADOPT).
• Demonstrated use of data-driven metrics and OKRs to evaluate and improve vendor and team performance.

#DINSEYTECH

The hiring range for this position in Glendale, California is $115,300 to $140,900 per year based on a 40 hour work week. The amount of hours scheduled per week may vary based on business needs. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.