Social Media Business Analyst
応募 後で応募 Job ID 10125076 勤務地－都市 サンタモニカ, カリフォルニア州, アメリカ合衆国 / サンアントニオ, テキサス州, アメリカ合衆国 勤務地－国 Disney Direct to Consumer 掲載日 2025/07/10仕事内容:
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and NatGeo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination.
Job Summary:
Disney’s Viewer Experience Team is seeking an enthusiastic and experienced Social Media Business Analyst to support operations across social media support channels (Twitter, Facebook, AppFollow) for Direct-to-Consumer (DTC) platforms, including Hulu and Disney+. The ideal candidate will be highly knowledgeable in the social media arena. They will have experience in data reporting and visualization, business analytics, performance and gap analysis, workflow development and documentation, roster and permissions management, project management acumen including workback scheduling and Gantt chart development. Additionally, they will have strong technical acumen and the ability to easily ramp on current and evolving (AI) social media technologies.
As a Social Media Business Analyst, you will support and collaborate with a team of social media leaders across purviews including team performance metrics, systems and tools platforms, workflow infrastructure, data representation/presentation and artifact development. The role also involves close collaboration with cross-functional teams, including Workforce Management (WFM), Escalated Support, BPO partners and others for data inputs and identifying opportunities for operational improvements through analysis of business practices.
WHAT YOU’LL DO
Create and manage a detailed and robust project tracking Airtable with automations and multiple views to facilitate ease of use for stakeholders
Manage social reply global repository
Run weekly scrums, track, coordinate and update all tasks and projects daily
Attend launch meetings and run weekly internal launch syncs to plan launch related projects, strategize, and build out workback schedules.
Monitor cross org dependencies and update project Airtable as needed
Execute global reporting, audits and gap analysis across systems for social replies, QC metrics; create ad-hoc reporting as needed.
Create documentation as needed across tools, platforms, and workflows
Maintain and improve intake request form feeding social’s project tracker Airtable
Build and maintain accurate global headcount reporting and manage permission requests for social tools.
Partner with VX Social Leaders and cross team partners to support new business needs as they arise
WHAT TO BRING:
Bachelor's degree or equivalent professional experience
3+ years’ experience in a social media role
High proficiency with X (Twitter) and Facebook platforms
Elevated experience with social management platforms (ex: Sprout, Sprinklr, AppFollow) and analytics systems
High proficiency with reporting tools (e.g., Tableau, Adobe Analytics, AirTable)
Proficiency in Microsoft Suite, JIRA, Salesforce, Google Suite
Strong technical acumen and project management experience
Flexibility to support business needs during live TV events, outages, and crisis scenarios, which may include evenings and weekends
NICE-TO-HAVES:
Familiarity with legal review processes, localization workflows
Experience providing constructive feedback
Disability accommodation for employment applications
The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.
The Walt Disney Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.
The hiring range for this position in CA is $64,300.00 to $86,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
Disney Direct to Consumer について:
Disney’s Direct to Consumerチームは、Disney Entertainment内のHuluとDisney+のストリーミング事業を統括し、The Walt Disney Companyのクラス最高のストーリーテリングを世界中のファンや家族に届けています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Hulu, LLC という事業部門の一つである Disney Direct to Consumerでのお仕事です。
Hulu, LLC は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。