Manager, Digital Ad Operations

BUILD SOMETHING BIGGER THAN YOURSELF 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How will you contribute to our magical experience?: 

The Walt Disney Company’s Digital & Streaming Operations team is looking for a Digital Ad Operations Manager to join our dynamic and fast-growing Operations organization across Latin America. As part of the team supporting the launch and expansion of our streaming business in LATAM, this role will ensure the flawless implementation and delivery of Disney’s digital advertising portfolio, spanning our streaming platforms, owned and operated sites, and programmatic ecosystem. You will work closely with Ad Sales, agencies, and advertisers, leveraging your deep understanding of digital and programmatic media to guarantee seamless campaign execution, while identifying opportunities for optimization and growth. Collaboration and agility will be key, as you partner with leaders and peers across Brazil, Mexico, and other regional markets.

The Manager Ad Operations will be responsible for:

You will lead and support the local Ad Operations team, providing guidance, coaching, and career development. You will ensure the accurate trafficking, tracking, and reporting of all streaming, digital, and programmatic campaigns. You will partner with internal and external stakeholders, including Sales, Finance, Billing, and Marketing, to deliver best-in-class campaign execution and post-sale service. You will monitor campaign performance, proactively identifying pacing or delivery issues, and driving optimization. You will oversee workflow and billing accuracy, collaborating with regional counterparts to enhance efficiency and streamline processes. You will provide consistent business status updates, insights, and reports to the Regional Operations Manager. You will troubleshoot complex issues and escalate when needed to ensure timely resolutions. You will also contribute to regional process improvement initiatives and support new feature rollouts, systems, and tools across LATAM.

What we need from you to be part of this story:

• Bachelor’s degree required, preferably in Advertising, Communications, Marketing, or related fields.
• Minimum of 5 years of experience in digital ad operations, programmatic, or media environments.
• Proven leadership experience managing high-performing teams.
• Strong regional influence and cross-market collaboration experience across Latin America.
• Deep knowledge of ad serving technologies, trafficking, and campaign management platforms (Google Ad Manager, FreeWheel, or similar).
• Excellent analytical, organizational, and multitasking skills to thrive in a fast-paced, deadline-driven environment.
• Effective communicator and collaborator with a client-service and solution-oriented mindset.
• Proficiency in English and Spanish;