Senior Manager, Product Operations - Commerce, Data & Identity

Technology is at the heart of Disney’s past, present, and future. Disney Entertainment and ESPN Product & Technology is a global organization of engineers, product developers, designers, technologists, data scientists, and more – all working to build and advance the technological backbone for Disney’s media business globally.

The team marries technology with creativity to build world-class products, enhance storytelling, and drive velocity, innovation, and scalability for our businesses. We are Storytellers and Innovators. Creators and Builders. Entertainers and Engineers. We work with every part of The Walt Disney Company’s media portfolio to advance the technological foundation and consumer media touch points serving millions of people around the world. 

Here are a few reasons why we think you’d love working here:

• Building the future of Disney’s media: Our Technologists are designing and building the products and platforms that will power our media, advertising, and distribution businesses for years to come.
• Reach, Scale & Impact: More than ever, Disney’s technology and products serve as a signature doorway for fans' connections with the company’s brands and stories. Disney+. Hulu. ESPN. ABC. ABC News…and many more. These products and brands – and the unmatched stories, storytellers, and events they carry – matter to millions of people globally. 
• Innovation: We develop and implement groundbreaking products and techniques that shape industry norms and solve complex and distinctive technical problems.

Commerce, Data & Identity provides the core product management functions for areas crucial to Disney’s media businesses. These include initiatives and products that power digital commerce, identity, and growth, as well as those that reach uniquely across The Walt Disney Company enterprise, such as messaging and privacy, among others. Additionally, it is responsible for the data engineering, science, and products for Disney Entertainment & ESPN, along with their interconnection with other parts of The Walt Disney Company.

Responsibilities:

The Senior Manager, Product Operations position within Commerce, Data, and Identity (CDI) Operations sits at the intersection of Product, Design, Engineering, and Disney’s subscribers. The primary responsibility for this role is to serve as the trusted right-hand to CDI’s Senior Vice President of Product  Management ensuring effective team operations, driving execution of key initiatives, and facilitating  change management.

This role will be critical to:

• Serve as the primary point of contact and first line of defense for inbound CDI requests. This  includes being seen as a subject-matter expert - handling inquiries, developing action plans, and assisting with the preparation and dissemination of communications
• Build and foster effective working relationships with CDI team members as well as cross-functional partners for increased efficiency and responsiveness in communications  
• Partner with back office functions on key activities related to talent management (headcount management), finance (budget management), communications (executive reporting, newsletters, internal team discussions), as well as legal and compliance
• Rationalize business inputs including stakeholder requirements, financial constraints, and engineering resources to determine impact
• Maintain a clear understanding of active and pending requests, projects, timelines, and progress
• Develop, maintain, and execute ownership of assigned projects from concept to completion
• Implement procedures and process improvements to help internal teams run efficiently
• Serve as the primary point of contact and communicator on behalf of Commerce, Data, and Identity

Qualifications:

• Bachelor’s degree and/or equivalent work experience
• Minimum of 10 years of relevant work experience
• Ability to work autonomously on behalf of the CDI leadership team to accomplish key tasks
• Excellent communication and presentation skills with the ability to distill complex thoughts and strategies into simple, actionable recommendations
• Strong interpersonal skills with the ability to engage, influence, and build alignment among multiple groups and key stakeholders across Product, Design, Engineering, Quality, and Program Management
• Proficiency with core Product Management tool suites, including JIRA, Confluence, Airtable, Miro, Lucid, etc.
• Action-oriented with strong attention to detail
• Ability to operate in a fast-paced highly iterative environment
• Excellent time management and organizational skills with the ability to prioritize, and multitask assignments effectively
• Willingness to take initiative and follow through on projects while working independently  and  proactively with minimal supervision

#DISNEYTECH

The hiring range for this position in California is $167,200 - $246,400 per year, in NYC area is $175,800-$235,700. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.