Supervisor, Mail Services

We’re seeking a collaborative, resourceful, and detail-oriented Supervisor, Mail Services to join our Lucasfilm team. This role plays a critical part in supporting Lucasfilm’s operational logistics, ensuring the secure and efficient movement of packages, equipment and materials across multiple sites. The ideal candidate is a proactive problem-solver who thrives in a fast-paced environment and is passionate about enabling creativity through operational excellence.

This role is considered Onsite, which means the employee will work 100% onsite 5 days a week at our San Francisco office.

What You’ll Do

• Lead and manage daily shipping and receiving operations, ensuring accuracy and efficiency in all logistics activities.

• Ensure all inbound and outbound shipments are processed according to company procedures 

• Coordinate closely with cross-functional teams—including Stage, IT, and Production—to schedule and manage complex shipments across multiple locations.

• Organize and coordinate regular Ranch runs and other location-based deliveries.

• Prepare and manage international shipping documentation, including commercial invoices, customs forms, carnets, and regulatory paperwork.

• Ensure all international shipments comply with applicable customs, import/export, and regulatory requirements.

• Resolve issues and assist with opening claims for lost and damaged shipments 

• Engage with specialized couriers, freight forwarders, and third-party vendors to arrange secure and timely transportation across multiple locations.

• Utilize Oracle or similar enterprise receiving/shipping systems to receive and process items  against purchase orders.

• Maintain accurate shipping logs, inventory databases, and receiving reports to support internal audits and inventory control.

• Assist Workplace Services team as needed.

What We’re Looking For

• 5+ years of experience in shipping/receiving, logistics, or warehouse management, with supervisory experience preferred.

• High school diploma or equivalent (GED) - College degree is a plus

• Experience with Oracle or equivalent shipping/receiving and inventory systems.

• Professional appearance and demeanor

• Keyboarding and windows environment PC skills 

• Excellent communication skills both verbal and written

• Ability to effectively work individually and in a team environment

• Competency in performing multiple functional tasks

• A valid drivers license and reliable transportation to and from work

• Ability to lift up to 55 lbs

The hiring range for this position in San Francisco, CA is $77,800 to $104,200 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.