Tour Specialist (RP)
応募 後で応募 Job ID 10135405 勤務地－都市 バーバンク, カリフォルニア州, アメリカ合衆国 勤務地－国 The Walt Disney Company (Corporate) 掲載日 2025/11/25仕事内容:
The Walt Disney Archives was established in 1970 to collect, preserve, and make available for research the historical materials relating to Walt Disney and the company he founded. As the Archives (a part of the Disney Corporate Communications team) grows and expands its services, collections, programs, and outreach, to both internal and external clients and employees companywide, the department is seeking an enthusiastic, forward-thinking, motivated professional eager to join their team.
Responsibilities:
Be subject matter experts on the history of The Walt Disney Company, specifically with the historical significance and evolution of the Walt Disney Studios lot
Stay current with and have a thorough understanding of the Disney portfolio of brands and announced projects (i.e. – upcoming movie releases, company news, etc.).
Thoroughly study and know all tour guidelines, scripts, collateral and content. Stay current with any changes to operations or content
Communicate in advance with tour guests to confirm tour logistics, schedules and other important information
Communication with business partners and guests to schedule tour requests, including partnering to fulfill special tour requests that are not normally included in tours.
Provides tours from 1-3 hours. Length varies depending on tour request.
Handle all security clearances, safety and parking instructions for tour guests
Be able to troubleshoot and be flexible with unexpected changes
Ensure all tour collateral is distributed to guests accordingly
Partner with DCCR leads on any changes to assigned tour based on timing constraints of guests, available locations, and weather-related limitations
Be a positive spokesperson for Disney with an upbeat spirit and engaging guest-facing interactions
Professional demeaner with strong guest-facing skills. Be able to positively articulate and interact with all Disney stakeholders, operating partners, tour guests and VIPs
Support special event projects as requested/needed when there is downtime with tours
Communication with manager and/or Sr Hosts to stay current on tour locations and continued study of company history for accuracy in tour content.
Qualifications:
1+ years' experience in presenting/performing to a variety of guest types.
Must have the ability to present engaging and accurate information to guests.
Professional/business-casual guest-facing experience in the customer service and entertainment industry.
Strong knowledge and passion for Disney history.
The hiring range for this position in California is $44,700.00-$59,800.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
The Walt Disney Company (Corporate) について:
The Walt Disney Companyでは強力なブランドが集結し、最も革新的で、広範囲にわたる影響力と尊敬される企業をグローバルで構築しています。記憶に残るエンターテインメントと体験の裏では、才能ある人材で構成された多種多様なビジネスサポートチームが、ディズニーの比類なきストーリーに生命を吹き込むために尽力しています。
The Walt Disney Company について:
The Walt Disney Companyは、その子会社・関連会社とともに、多様性あふれる国際企業として、Disney Entertainment、ESPN、Disney Experiencesの3事業を柱に、ファミリー向けエンターテインメントとメディアの世界をけん引しています。1920年代に小さなアニメ・スタジオとしてスタートしたDisneyは、今日のエンターテインメント業界において卓越した存在となりました。ディズニーは今後も、子供から大人まで、ご家族のだれもが楽しめる一流の物語や体験を生み出し続けます。Disneyのストーリーやキャラクター、体験は、世界中のあらゆる場所の消費者やお客様に届けられています。当社は40カ国以上で、従業員とキャストメンバーが一丸となり、世界的にも地域的にも歓迎されるエンターテインメント体験を創出しています。
このポジションは Disney Worldwide Services, Inc. という事業部門の一つである The Walt Disney Company (Corporate)でのお仕事です。
Disney Worldwide Services, Inc. は機会均等雇用主です。応募者は、人種、宗教、肌の色、性別、性的指向、ジェンダー、性自認、性表現、国籍、家柄、年齢、配偶者の有無、軍役経験の有無やその地位、健康状態、遺伝情報や障がい、または連邦法や州法、地方法で禁止されているその他の法的根拠に関係なく、雇用の検討対象となります。Disneyは、すべての人々のアイデアと決断が、成長、革新、最高のストーリーの創造に役立ち、絶えず進化する世界において、価値ある存在になれるよう支援するビジネス環境を支持します。