Guest Experience Manager - Custodial Operations & Housekeeping

About the Role & Team:

This is a salaried role at Disney’s Hilton Head Island Resort DVC (Disney Vacation Club). The Guest Experience Manager -Custodial Operations & Housekeeping will provide leadership to our Public Areas, Housekeeping Cast, and Warehouse Operation. There will be an emphasis on both off stage public area cleanliness, exterior building cleanliness, utility assignments, Guest Service and satisfaction ratings, financial objectives, and inventory control. They will provide direction to, coach, develop and lead Cast Members to provide excellent Guest and Cast Service. They will consistently deliver on the Disney Leader Basics and Disney Service Basics, the Disney Leadership Competencies, and technical aspects of the role.

This role reports to the Executive Housekeeper

What You Will Do:

• Responsible to manage the day to day Custodial & Housekeeping Operations at Disney’s Hilton Head Island Resort

• Coach, develop, lead, and inspire a diverse team of hourly Cast Members to provide exceptional Cast and Guest service

• Responsible for maintaining public area cleanliness, waste management, and recycling.

• Responsible to create and maintain hourly work schedules through partnership with Labor Manager

• Model the Five Key Disney Service

• Ensure Cast Members are delivering on public area cleanliness standards

• Coach and recognize to drive continuous improvement

Required Qualifications & Skills:

• High School Diploma (or equivalent)

• Motivate and inspire Cast Members

• Capacity to multi-task, follow-through and attend to details

• Computer proficient (will succeed using MyTime, Launch, Hotsos, Workday)

• Effective verbal and written communication and presentation skills

• Demonstrated coaching and leadership skills (ability to manage conflict/resolution)

• Ability to display a high level of enthusiasm in leading a team

• Flexible to adjust work schedule according to operational needs (including weekends, second shift and holidays)

Preferred Qualifications:

• Bachelor's degree in hospitality management or related discipline

• Minimum one year resort and/or water park experience in Custodial, Housekeeping, Front Office, and/or Recreation

• Previous leadership or coordinator experience

• Clear understanding of interconnected relationships of all lines of businesses within a resort

• Ability to be proactive, resourceful, and flexible in addition to being a self-starter with proven initiative

• Demonstrate problem solving skills, as well as continuous improvement process

Additional Information

Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities, and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.