Analyst, Retention Analytics

BUILD SOMETHING BIGGER THAN YOURSELF 
 

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: Disney Entertainment, ESPN, Disney Parks, and Experiences and Products. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

How you will contribute to our magical experience?

We are looking for a highly motivated and analytical Retention Analytics Analyst to join our Data & Insights team. This role will be focused on supporting the new advertising business in Streaming, by transforming large datasets into actionable insights that drive strategic decisions. You will collaborate closely with stakeholders to understand their data needs, and deliver impactful Business Intelligence solutions — including insights, reports, and visualizations — with a specific focus on subscriber retention.

The Analyst, Retention Analytics will be responsible for:

• Deliver high-quality insights that drive data-informed decisions and support the development of advertising strategies with a retention lens.
• Identify audience and business growth opportunities, as well as operational efficiencies.
• Design and manage analytical reports, dashboards, and automated solutions for key advertising stakeholders.
• Build benchmarks for KPI monitoring, expectation setting, and performance analysis.
• Identify risks, uncover gaps, and propose solutions that enhance retention and business outcomes.
• Partner with teams across Business Development, Advertising, Finance, Operations, and Marketing to support their ongoing decision-making needs.
• Communicate complex data findings in a clear, concise, and visually compelling manner.

The Analyst, Retention Analytics will be responsible for:

• 1+ year of experience as a Business Intelligence Analyst, Data Analyst, or similar role.
• Degree in Actuarial Science, Statistics, Economics, Engineering, or related fields, with active participation in Data Analytics / Data Science courses.
• Previous experience in Entertainment or Fintech industries is a plus.
• Advanced level of English.
• Strong SQL skills (e.g., Microsoft SQL, Snowflake, or similar tools) are a must.
• Experience with data visualization tools (e.g., Tableau, Power BI, Looker).
• Ability to work independently in a fast-paced, deadline-driven environment.
• Excellent communication skills and the ability to refine stakeholder requests into actionable outputs.
• Highly organized and able to manage multiple projects simultaneously.

Additional Information:

At Disney, we believe it takes great people to create the memorable experiences, products and services our consumers know and love. We are a team of storytellers and hire under equal opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, disability and gender identity. We foster a corporate culture of belonging and inclusiveness, which empowers our staff and company to thrive. At Disney, everyone has the opportunity to speak up and participate, grow and share ideas.

“You can design and create, and build the most wonderful place in the world. But it takes people to make the dream a reality.” Walt Disney