Playout Content Operator (maternity cover)

About the Role & Team

This is a 6 month fixed-term contract position covering maternity leave.

The position is responsible for the coordination in the deliveries of all the materials necessary for the playout in time for broadcast. About all the necessary previous checks, reports and escalations on them. Responsible for the legal recordings, as run logs and any matter related to the playout tool. Also responsible for following all the protocols established during an incident. And knowing how to identify all the alerts received. Provide day to day support on need basis.

What You Will Do

• Manage partner managed Playout

• GFX/File formats etc.

• SLA Tracking & Reporting

• Missing Media Management

• Support the daily Studio Operations issues.

• Will be responsible for working on new or enhancement projects involving any of Operations areas

• Provides communication to business leaderships/operations teams and external partners on status and resolution of reported incidents.

• Monitor and maintain logs of playout services to ensure that SLA’s are achieved and can be reported on as required

• Co-ordinating with Media Engineering to implement business requests for technical changes to playout automation and system systems, which includes project managing the delivery.

• Co-ordinating with Media Engineering to managing new channels launches, migration of channels along with introduction of new services and workflows within MEO.

• Manage reported calls with regards playout systems, assist in the resolution if possible, or escalate where necessary, while undertaking documenting and final resolution of all reported technical issues.

• Manage requests for changes to secondary elements for channels, which will include design, configuration, testing and rollout.

• Communicates with both internal and external contacts at a variety of organizational levels with regards problems, or forthcoming planned activities.

• Continuously review playout operational workflows to ensure maximum efficiency and improvement.

• Define and manage business rules and procedures to ensure timely delivery of content and playlists required for playout operations.

• Provide technical assistance to internal external colleagues with regards playlist formats and media delivery specifications.

Required Qualifications & Skills

• Has previous experience related to Broadcast playout operations, Media operations, Digital Media.

• Knowledge related to content creation, media formats, audio format, and media transport methods

• Good communication skill in English

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.