Specialist, Product Planning & Development (6-Month Contract)

This role reports to Manager, Product Planning & Development, Park Operations to support the system and product development and management of Disney Premier Access (DPA) and other pay-for-access products (collectively, Access Products). This role plays a key part in  ensuring business and operational requirements are met, facilitating the delivery of system capabilities that align with the Access Products roadmap and actively support the development and growth of new Access Products.

Key responsibilities including but not limited to below: 

• Collaborate closely with cross-functional stakeholders, and U.S. counterparts, to orchestrate seamless system migration and integration throughout the product development lifecycle, ensuring timely alignment and engagement to sustain business continuity and drive guest and operational excellence.

• Lead and support end-to-end UAT for all Access Products, ensuring thorough validation of system interfaces across multiple sales platforms and channels, as well as any new solutions introduced.

• Embed operational requirements into the migration strategy to minimize disruptions to daily workflows and mitigate potential impacts on guest experience and frontline operations.

• Support end-to-end development of Access Products for online sales platforms, Responsible for product content creation, set up and configuration across multiple system interfaces, such as inventory management, redemption processes, and reporting tools, to ensure seamless execution and successful product launches.

• Accountable for preparing product development documentation, optimize workflow, drafting clear and compliant Terms & Conditions to establish legal safeguards and prevent misinformation to ensure smooth product launch.

• Manage, adjust, and maintain inventory of Access Products across multiple sales channels, ensuring optimal availability to meet business targets on daily or weekly basis based on business needs.

• Perform additional ad-hoc duties as assigned by leadership to support team objectives and evolving business priorities.

Requirements:

• Bachelor degree in Business, Finance, or related discipline

• At least 3 year of experience in project coordination and management

• Excellent partnership, interpersonal, presentation and communication skills

• Excellent written and verbal communication skills Chinese and English is necessary (especially presentation skills) and negotiation skills are pivotal to his/her success.

• Strong attention to detail and proven analytical skills to interpret data, identify trends, and provide insights that support informed decision-making

• Willing to learn new tools and self-grow in a fast paced and challenging environment

• Demonstrates strong teamwork and flexibility to support shift-based operations across a 7-day coverage schedule

• Familiar with Galaxy and Opera. Advance level proficiency in Microsoft Office applications is a plus

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