Product & Engagement Manager

About the Role & Team 
The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. 

The Disney+ team is responsible for the roll out and ongoing performance and operations of Disney+ across EMEA, specifically focused on programming strategy, marketing, customer acquisition and retention, partnerships, research and analytics. 

This important role is a key part of Disney+, responsible for driving product roadmaps for Disney+ for our customer base across EMEA. Focused primarily on growth & Identity, payments, legal & privacy compliance projects. Reporting to the Senior Manager, Product & Engagement, based in London, whilst working closely with US counterparts and local market teams, as well as regionally based forecasting and insights teams. 

This role will be based in our London Hammersmith office, 4 days a week, with either a Monday or Friday working from home.

Values 

You’ll join a team grounded in our Disney values — acting with Integrity, welcoming everyone through Inclusion, embracing boundless Creativity, working together through Collaboration and caring deeply for our Community. These values shape how we work and how we support one another every day.

What You Will Do 

New Payments: 

• Own the payments and commerce strategy across EMEA, ensuring the optimal mix of local payment methods in each market. 
• Partner with global, regional, and local stakeholders to shape the payments roadmap 
• Use data and insights to inform strategy, prioritise initiatives, and influence decision-making 

Churn & Payment Performance: 

• Monitor market performance, analyse key KPIs, and identify opportunities to improve payment success rates and customer outcomes 
• Closely collaborate with the global team to optimize and drive the experimentation roadmap to reduce preventable customer churn related to billing and payment issues 
• Scope and define initiatives that reduce failed payments and improve the overall billing experience 

Identity & Compliance: 

• Partner with global and regional teams to plan and deliver product features for Disney+ across EMEA  
• Collaborate with legal, compliance, and privacy teams to ensure product features meet all local market requirements  
• Lead complex product initiatives, setting priorities and aligning multiple stakeholder groups  
• Work cross-functionally to deliver product updates, ensuring successful launches with appropriate local market adaptations  
• Partner with analytics teams to interpret test results and translate insights into actionable recommendations for business stakeholders  
• Leverage data and customer insights to understand behaviour and identify opportunities to optimise product features and performance  
• Coordinate with local market teams to support QA and ensure product features meet quality standards prior to launch   

Required Qualifications & Skills  

• Successful track record in product and/or working within a global matrix for product prioritisation 
• Experience in product environment. 
• Desired: Experience within a subscription business and proven ability to deliver improvements to KPIs 
• Results-focused with extensive experience in test and learn at a customer level 
• Thrives through working in cross-functional / multi-territory teams, ideally experience in an international matrix organisation 
• A deep understanding and interest in latest technology and digital businesses, awareness of the unique challenges of a consumer subscription business essential 
• Understanding of market nuances and dynamics to deliver a global strategy while also balancing local adaptions to drive local results 
• An outstanding data driven approach to understand customer behaviors   

Competencies Required

• Analytical mindset 
• Strategic thinker 
• Strong presentation and communication skills 
• Effective relationship builder 
• Champions change and drives results 
• Curious and “Can do” 
• Creative problem-solver 
• Able to work well with ambiguity 
• Comfortable working in a fast-paced environment 

The Perks  

• 25 days annual leave 
• Private medical insurance & dental care 
• Free Park Entry: You will have the opportunity to enter any of our parks with your family and friends for free 
• Disney Discounts: you are entitled to discounts on designated Disney products, resort F&B and ticketing 
• Excellent parental and guardian leave 
• Employee Resource Groups – WOMEN @ Disney, Disney Mosaic, Disney PRIDE, our disability & neurodiversity focused group - ENABLED, and our Mental Health & Wellbeing Group, TRUST. 

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. Disney is committed to forming a team that includes and respects a variety of voices, identities, backgrounds, experiences and perspectives.  

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.