Supervisor, DTC Content Fulfilment

About the Role & Team 

Working within a dedicated team, the AMP Supervisor is responsible for the delivery of high‑quality, value‑for‑money TV and Feature Art & Metadata assets to Disney’s Direct‑to‑Consumer (DTC) platforms. The role focuses on the end‑to‑end operational management of legal approvals, creation, and servicing of Art & Metadata materials in line with Disney’s requirements and standards.

Partnering closely with global internal teams and external vendors, the AMP Supervisor must be able to effectively multi‑task and remain calm under pressure, reflecting the high‑profile nature of the content and the volume of work managed. The role also has responsibility for supporting and coaching AMP Coordinators, acting as the first point of contact for day‑to‑day tasks, guidance, and queries, while ensuring strong customer focus, clear communication, creative thinking and collaborative ways of working.

Artwork and Metadata Management

• Oversee the creation and delivery of artwork and metadata to the Disney+ platform.
• Help maintain, design, and establish workflows for the delivery of artwork and metadata for Disney+ Originals, acquisitions, library content, and week‑to‑week titles.
• Be responsible for ingesting assets into Disney+, including live artwork and metadata refreshes via AMP.
• Partner with vendors and teams across EMEA, CEE, and MENA to oversee localisation and delivery of assets into Disney systems.
• Conduct artwork QC reviews and manage feedback for artwork assets, ensuring high quality deliverables.
• Supervise the verification and fulfilment of artwork and metadata orders within Disney ordering systems.
• Resolve artwork and metadata delivery challenges, including asset correction and remediation.
• Be responsible for liaising with the US IP legal team, legally clearing local main titles for use in local territories.
• Provides first point of contact for AMP Coordinators to provide support and advice as needed

Other General Activities

• Provides coverage and support for other AMP Supervisors and the AMP Manager as needed
• Attend and contribute to team; departmental, vendor and Content Operations meetings.
• Coordinate representation of team within broader Company meetings as required.
• Work effectively with departmental colleagues and cross-functionally with other members of studio operations.
• Work with TWDC Accounts Payable to resolve Vendor billing issues.
• Develop and maintain strong working relationships with internal and external parties.
• Maintain a strong awareness of technical developments in the digital media space.
• Adhere to defined Content Operations business processes, taking opportunities to improve.
• Drive to continually develop knowledge of the product slate, media types and the territories, including customers & market dynamics.
• Provide training for colleagues as required.
• Ensure other Departments are familiar with our role, and how to access relevant information.
• Participate in systems testing and contribute suggestions for workflow and systems improvement.
• Provide holiday and sickness cover for colleagues under the ‘Buddy’ scheme.

Areas of Accountability

Accountable to DTC AMP Manager  

Experience and Professional Qualifications Required

• Working knowledge of supply chain process
• Experience of delivering/packaging content to non-linear distribution
• Working knowledge of Adobe Suite, Microsoft Excel, Google Docs, Slack, Smartsheet, Airtable
• Basic knowledge of .xml
• Project coordination skills
• Excellent organizational and multi-tasking skills
• Critical thinking and problem-solving skills
• Excellent time management
• Ability to work effectively in a team setting
• Ability to work well under tight deadlines

Competencies Required

• Stays current on business issues, industry trends, and technological advances
• Interacts well with people who have different backgrounds and work styles
• Excellent communication and interpersonal skills.
• Listens and asks questions to ensure understanding.
• Conveys relevant information in a candid and timely manner
• Uses technology to facilitate better results
• Keeps commitments
• Ability to prioritise
• Demonstrates flexibility in response to changes
• Remains productive despite uncertainty
• Earns the trust and respect of colleagues, partners and customers
• Treats others with respect
• Supports productivity and morale of the team